{"id":"2faf3f7d-83d4-498c-a633-eaf48ae854cb","entityType":"agent","slug":"clawhub-hith3sh-freshservice-it","name":"Freshservice","canonicalUrl":"https://www.xpersona.co/agent/clawhub-hith3sh-freshservice-it","canonicalPath":"/agent/clawhub-hith3sh-freshservice-it","generatedAt":"2026-10-10T00:35:53.208Z","source":"CLAWHUB","claimStatus":"UNCLAIMED","verificationTier":"NONE","summary":{"evidence":{"source":"editorial-content","verified":true,"confidence":"high","updatedAt":"2026-10-09T12:29:56.422Z","emptyReason":null},"description":"Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want... Skill: Freshservice Owner: hith3sh Summary: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want... Tags: clawlink:0.1.0, integration:0.1.0, latest:1.0.2 Version history: v1.0.2 | 2026-06-09T07:08:02.163Z | user Add UTM attribution tags (utm_source=clawhub) to ClawLink branding links so visits from this skill page","descriptionLabel":"Technical summary","evidenceSummary":"Capability contract not published. No trust telemetry is available yet. 2.7K downloads reported by the source. 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Use this skill when users want...\n\nTags: clawlink:0.1.0, integration:0.1.0, latest:1.0.2\n\nVersion history:\n\nv1.0.2 | 2026-06-09T07:08:02.163Z | user\n\nAdd UTM attribution tags (utm_source=clawhub) to ClawLink branding links so visits from this skill page are tracked as a distinct traffic source.\n\nv1.0.1 | 2026-06-08T16:35:52.799Z | auto\n\n- Added a Freshservice logo to the documentation for improved branding and visual clarity.\n- Removed the redundant skill-card.md file.\n- No changes to tool functionality or setup—documentation only.\n\nv0.1.1 | 2026-06-07T13:29:04.893Z | user\n\nFull rewrite to new standard: added tool reference tables, 3-step GIF table, architecture diagram, code examples, error handling, and troubleshooting.\n\nv0.1.0 | 2026-05-16T15:34:37.556Z | user\n\nInitial ClawLink integration skill.\n\nArchive index:\n\nArchive v1.0.2: 3 files, 5368 bytes\n\nFiles: skill-card.md (2397b), SKILL.md (13027b), _meta.json (134b)\n\nFile v1.0.2:SKILL.md\n\n---\nname: freshservice-it\ndescription: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want to list and inspect tickets, create or update tickets after confirmation, work with requesters, agents, assets, locations, review problems, changes and releases, or browse service catalog items in Freshservice.\n---\n\n# Freshservice\n\n\n\nAccess Freshservice via the Freshservice API with API key authentication. Manage tickets, requesters, agents, assets, changes, problems, and service catalog data.\n\nThis skill uses [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=freshservice-it) for hosted connection flows and credentials so you do not need to configure Freshservice API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Freshservice |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Freshservice |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Freshservice API │\n│ (User Chat) │ │ (OAuth) │ │ (REST) │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Freshservice │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │Freshservice│\n │ File │ │ Auth │ │ Tickets │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Freshservice again.\"\n\n## Quick Start\n\n```bash\n# List all tickets\nclawlink_call_tool --tool \"freshservice_list_tickets\" --params '{}'\n\n# Get a specific ticket\nclawlink_call_tool --tool \"freshservice_get_ticket\" --params '{\"ticket_id\": 12345}'\n\n# List requesters\nclawlink_call_tool --tool \"freshservice_list_requesters\" --params '{}'\n```\n\n## Authentication\n\nAll Freshservice tool calls are authenticated automatically by ClawLink using the user's connected Freshservice account.\n\n**No API key is required in chat.** ClawLink stores credentials securely and injects them into every Freshservice API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=freshservice and connect Freshservice.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `freshservice` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration freshservice\n```\n\n**Response:** Returns the live tool catalog for Freshservice.\n\n### Reconnect\n\nIf Freshservice tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=freshservice\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration freshservice`\n\n## Security & Permissions\n\n- Access is scoped to tickets, assets, and resources accessible to the connected Freshservice account.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, assets, or releasing changes) are marked as high-impact and must be confirmed.\n- IT service management operations depend on agent permissions.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_tickets` | List tickets with filtering and pagination | Read |\n| `freshservice_get_ticket` | Get ticket details by ID | Read |\n| `freshservice_create_ticket` | Create a new service ticket | Write |\n| `freshservice_update_ticket` | Update ticket fields | Write |\n| `freshservice_delete_ticket` | Delete a ticket | Write |\n\n### Requesters & Users\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_requesters` | List all requesters in the account | Read |\n| `freshservice_get_requester` | Get requester details by ID | Read |\n| `freshservice_list_agents` | List all agents | Read |\n| `freshservice_get_agent` | Get agent details | Read |\n\n### Assets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_assets` | List all assets | Read |\n| `freshservice_get_asset` | Get asset details | Read |\n\n### Locations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_locations` | List all locations | Read |\n\n### Problems & Changes\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_problems` | List all problems | Read |\n| `freshservice_get_problem` | Get problem details | Read |\n| `freshservice_list_changes` | List all changes | Read |\n| `freshservice_get_change` | Get change details | Read |\n\n### Service Catalog\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_service_catalog_items` | List service catalog items | Read |\n| `freshservice_get_service_catalog_item` | Get catalog item details | Read |\n\n## Code Examples\n\n### List all open tickets\n\n```bash\nclawlink_call_tool --tool \"freshservice_list_tickets\" \\\n --params '{\n \"filter\": \"open\"\n }'\n```\n\n### Create a new ticket\n\n```bash\nclawlink_call_tool --tool \"freshservice_create_ticket\" \\\n --params '{\n \"subject\": \"Laptop not working\",\n \"description\": \"User reports laptop is not turning on\",\n \"email\": \"user@example.com\",\n \"priority\": 2,\n \"status\": 2\n }'\n```\n\n### Get requester details\n\n```bash\nclawlink_call_tool --tool \"freshservice_get_requester\" \\\n --params '{\n \"requester_id\": 12345\n }'\n```\n\n### List assets\n\n```bash\nclawlink_call_tool --tool \"freshservice_list_assets\" \\\n --params '{}'\n```\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Freshservice is connected.\n2. Call `clawlink_list_tools --integration freshservice` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `freshservice`.\n5. If no Freshservice tools appear, direct the user to https://claw-link.dev/dashboard?add=freshservice.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Get ticket → Show details │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview ticket → User approves │\n│ → Execute create │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Notes\n\n- Ticket IDs and requester IDs are required for ticket and user-specific operations.\n- Freshservice uses different status and priority values than Freshdesk — verify the expected values in the tool schema.\n- Service catalog availability depends on the Freshservice plan and configuration.\n- Asset management requires appropriate IT admin permissions.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration freshservice`. |\n| Missing connection | Freshservice is not connected. Direct the user to https://claw-link.dev/dashboard?add=freshservice. |\n| `404 Not Found` | Ticket or resource does not exist. Verify the ID. |\n| `403 Forbidden` | Insufficient permissions for the requested operation. |\n| Write rejected | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `freshservice`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Freshservice API Documentation](https://api.freshservice.com/)\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)\n- [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=freshservice-it)\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n\n## Related Skills\n\n- [Freshdesk Support](https://clawhub.ai/hith3sh/freshdesk-support) — For customer support ticketing\n- [Zendesk](https://clawhub.ai/hith3sh/zendesk) — For alternative ticketing\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=freshservice-it)** — an integration hub for OpenClaw\n\n\n\nFile v1.0.2:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"freshservice-it\",\n \"version\": \"1.0.2\",\n \"publishedAt\": 1780988882163\n}\n\nFile v1.0.2:skill-card.md\n\n## Description:\n\nManage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API.\n\nThis skill is ready for commercial/non-commercial use.\n\n## Publisher:\n\n[hith3sh](https://clawhub.ai/user/hith3sh)\n\n### License/Terms of Use:\n\nMIT-0\n\n## Use Case:\n\nEmployees, IT service teams, and developers use this skill to inspect and manage Freshservice tickets, requesters, agents, assets, locations, problems, changes, releases, and service catalog items through connected Freshservice tooling. Write and delete operations are intended to be previewed and confirmed before execution.\n\n### Deployment Geography for Use:\n\nGlobal\n\n## Known Risks and Mitigations:\n\nRisk: The skill asks users to install and allowlist an unpinned third-party plugin that handles Freshservice credentials and business data.\n\nMitigation: Review the ClawLink plugin source, publisher, version, and integrity guarantees before installing or allowing the plugin.\n\nRisk: Freshservice API actions may expose or modify tickets, assets, changes, problems, requesters, agents, and service catalog data accessible to the connected account.\n\nMitigation: Use a Freshservice account with the least privileges needed for the task and confirm every write or delete preview before execution.\n\n## Reference(s):\n\n- [Freshservice API Documentation](https://api.freshservice.com/)\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n- [Freshservice Skill Page](https://clawhub.ai/hith3sh/skills/freshservice-it)\n- [Publisher Profile](https://clawhub.ai/user/hith3sh)\n\n## Skill Output:\n\n**Output Type(s):** [Guidance, Shell commands, Configuration, API calls]\n\n**Output Format:** [Markdown with inline shell commands and JSON parameters]\n\n**Output Parameters:** [1D]\n\n**Other Properties Related to Output:** [Uses the live Freshservice tool catalog as the source of truth and requires confirmation for write or delete actions.]\n\n## Skill Version(s):\n\n1.0.2 (source: server release evidence)\n\n## Ethical Considerations:\n\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.\n\nArchive v1.0.1: 3 files, 5400 bytes\n\nFiles: skill-card.md (2561b), SKILL.md (12823b), _meta.json (134b)\n\nFile v1.0.1:SKILL.md\n\n---\nname: freshservice-it\ndescription: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want to list and inspect tickets, create or update tickets after confirmation, work with requesters, agents, assets, locations, review problems, changes and releases, or browse service catalog items in Freshservice.\n---\n\n# Freshservice\n\n\n\nAccess Freshservice via the Freshservice API with API key authentication. Manage tickets, requesters, agents, assets, changes, problems, and service catalog data.\n\nThis skill uses [ClawLink](https://claw-link.dev) for hosted connection flows and credentials so you do not need to configure Freshservice API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Freshservice |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Freshservice |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Freshservice API │\n│ (User Chat) │ │ (OAuth) │ │ (REST) │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Freshservice │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │Freshservice│\n │ File │ │ Auth │ │ Tickets │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Freshservice again.\"\n\n## Quick Start\n\n```bash\n# List all tickets\nclawlink_call_tool --tool \"freshservice_list_tickets\" --params '{}'\n\n# Get a specific ticket\nclawlink_call_tool --tool \"freshservice_get_ticket\" --params '{\"ticket_id\": 12345}'\n\n# List requesters\nclawlink_call_tool --tool \"freshservice_list_requesters\" --params '{}'\n```\n\n## Authentication\n\nAll Freshservice tool calls are authenticated automatically by ClawLink using the user's connected Freshservice account.\n\n**No API key is required in chat.** ClawLink stores credentials securely and injects them into every Freshservice API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=freshservice and connect Freshservice.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `freshservice` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration freshservice\n```\n\n**Response:** Returns the live tool catalog for Freshservice.\n\n### Reconnect\n\nIf Freshservice tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=freshservice\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration freshservice`\n\n## Security & Permissions\n\n- Access is scoped to tickets, assets, and resources accessible to the connected Freshservice account.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, assets, or releasing changes) are marked as high-impact and must be confirmed.\n- IT service management operations depend on agent permissions.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_tickets` | List tickets with filtering and pagination | Read |\n| `freshservice_get_ticket` | Get ticket details by ID | Read |\n| `freshservice_create_ticket` | Create a new service ticket | Write |\n| `freshservice_update_ticket` | Update ticket fields | Write |\n| `freshservice_delete_ticket` | Delete a ticket | Write |\n\n### Requesters & Users\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_requesters` | List all requesters in the account | Read |\n| `freshservice_get_requester` | Get requester details by ID | Read |\n| `freshservice_list_agents` | List all agents | Read |\n| `freshservice_get_agent` | Get agent details | Read |\n\n### Assets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_assets` | List all assets | Read |\n| `freshservice_get_asset` | Get asset details | Read |\n\n### Locations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_locations` | List all locations | Read |\n\n### Problems & Changes\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_problems` | List all problems | Read |\n| `freshservice_get_problem` | Get problem details | Read |\n| `freshservice_list_changes` | List all changes | Read |\n| `freshservice_get_change` | Get change details | Read |\n\n### Service Catalog\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_service_catalog_items` | List service catalog items | Read |\n| `freshservice_get_service_catalog_item` | Get catalog item details | Read |\n\n## Code Examples\n\n### List all open tickets\n\n```bash\nclawlink_call_tool --tool \"freshservice_list_tickets\" \\\n --params '{\n \"filter\": \"open\"\n }'\n```\n\n### Create a new ticket\n\n```bash\nclawlink_call_tool --tool \"freshservice_create_ticket\" \\\n --params '{\n \"subject\": \"Laptop not working\",\n \"description\": \"User reports laptop is not turning on\",\n \"email\": \"user@example.com\",\n \"priority\": 2,\n \"status\": 2\n }'\n```\n\n### Get requester details\n\n```bash\nclawlink_call_tool --tool \"freshservice_get_requester\" \\\n --params '{\n \"requester_id\": 12345\n }'\n```\n\n### List assets\n\n```bash\nclawlink_call_tool --tool \"freshservice_list_assets\" \\\n --params '{}'\n```\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Freshservice is connected.\n2. Call `clawlink_list_tools --integration freshservice` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `freshservice`.\n5. If no Freshservice tools appear, direct the user to https://claw-link.dev/dashboard?add=freshservice.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Get ticket → Show details │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview ticket → User approves │\n│ → Execute create │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Notes\n\n- Ticket IDs and requester IDs are required for ticket and user-specific operations.\n- Freshservice uses different status and priority values than Freshdesk — verify the expected values in the tool schema.\n- Service catalog availability depends on the Freshservice plan and configuration.\n- Asset management requires appropriate IT admin permissions.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration freshservice`. |\n| Missing connection | Freshservice is not connected. Direct the user to https://claw-link.dev/dashboard?add=freshservice. |\n| `404 Not Found` | Ticket or resource does not exist. Verify the ID. |\n| `403 Forbidden` | Insufficient permissions for the requested operation. |\n| Write rejected | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `freshservice`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Freshservice API Documentation](https://api.freshservice.com/)\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)\n- [ClawLink](https://claw-link.dev)\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n\n## Related Skills\n\n- [Freshdesk Support](https://clawhub.ai/hith3sh/freshdesk-support) — For customer support ticketing\n- [Zendesk](https://clawhub.ai/hith3sh/zendesk) — For alternative ticketing\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev)** — an integration hub for OpenClaw\n\n\n\nFile v1.0.1:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"freshservice-it\",\n \"version\": \"1.0.1\",\n \"publishedAt\": 1780936552799\n}\n\nFile v1.0.1:skill-card.md\n\n## Description:
\nManage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nIT service management teams and agents use this skill to inspect Freshservice records and, after confirmation, create or update tickets and related service desk resources through ClawLink-connected Freshservice tools.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: Freshservice access depends on the connected account and may expose tickets, assets, users, or service management data available to that account.
\nMitigation: Review the account permissions before use and grant only the Freshservice access needed for the expected task.
\nRisk: Create, update, delete, and other high-impact service desk actions can change Freshservice records.
\nMitigation: Preview and explicitly confirm write operations before execution, including the target resource and intended effect.
\nRisk: Tool availability and parameter requirements can vary by Freshservice plan, permissions, and live ClawLink catalog state.
\nMitigation: List or describe the live Freshservice tools before calling unfamiliar capabilities, and report real API errors instead of guessing.
\n\n\n## Reference(s):
\n- [Freshservice Skill Page](https://clawhub.ai/hith3sh/freshservice-it)
\n- [Freshservice API Documentation](https://api.freshservice.com/)
\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)
\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)
\n- [ClawLink](https://claw-link.dev)
\n\n\n## Skill Output:
\n**Output Type(s):** [Guidance, Shell commands, Configuration, API calls]
\n**Output Format:** [Markdown with inline shell commands and JSON API call examples]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [Uses the live Freshservice tool catalog as the source of truth and requires user confirmation before write operations.]
\n\n## Skill Version(s):
\n1.0.1 (source: server release evidence)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
\n\nArchive v0.1.1: 3 files, 5279 bytes\n\nFiles: skill-card.md (2377b), SKILL.md (12702b), _meta.json (134b)\n\nFile v0.1.1:SKILL.md\n\n---\nname: freshservice-it\ndescription: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want to list and inspect tickets, create or update tickets after confirmation, work with requesters, agents, assets, locations, review problems, changes and releases, or browse service catalog items in Freshservice.\n---\n\n# Freshservice\n\nAccess Freshservice via the Freshservice API with API key authentication. Manage tickets, requesters, agents, assets, changes, problems, and service catalog data.\n\nThis skill uses [ClawLink](https://claw-link.dev) for hosted connection flows and credentials so you do not need to configure Freshservice API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Freshservice |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Freshservice |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Freshservice API │\n│ (User Chat) │ │ (OAuth) │ │ (REST) │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Freshservice │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │Freshservice│\n │ File │ │ Auth │ │ Tickets │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Freshservice again.\"\n\n## Quick Start\n\n```bash\n# List all tickets\nclawlink_call_tool --tool \"freshservice_list_tickets\" --params '{}'\n\n# Get a specific ticket\nclawlink_call_tool --tool \"freshservice_get_ticket\" --params '{\"ticket_id\": 12345}'\n\n# List requesters\nclawlink_call_tool --tool \"freshservice_list_requesters\" --params '{}'\n```\n\n## Authentication\n\nAll Freshservice tool calls are authenticated automatically by ClawLink using the user's connected Freshservice account.\n\n**No API key is required in chat.** ClawLink stores credentials securely and injects them into every Freshservice API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=freshservice and connect Freshservice.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `freshservice` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration freshservice\n```\n\n**Response:** Returns the live tool catalog for Freshservice.\n\n### Reconnect\n\nIf Freshservice tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=freshservice\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration freshservice`\n\n## Security & Permissions\n\n- Access is scoped to tickets, assets, and resources accessible to the connected Freshservice account.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, assets, or releasing changes) are marked as high-impact and must be confirmed.\n- IT service management operations depend on agent permissions.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_tickets` | List tickets with filtering and pagination | Read |\n| `freshservice_get_ticket` | Get ticket details by ID | Read |\n| `freshservice_create_ticket` | Create a new service ticket | Write |\n| `freshservice_update_ticket` | Update ticket fields | Write |\n| `freshservice_delete_ticket` | Delete a ticket | Write |\n\n### Requesters & Users\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_requesters` | List all requesters in the account | Read |\n| `freshservice_get_requester` | Get requester details by ID | Read |\n| `freshservice_list_agents` | List all agents | Read |\n| `freshservice_get_agent` | Get agent details | Read |\n\n### Assets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_assets` | List all assets | Read |\n| `freshservice_get_asset` | Get asset details | Read |\n\n### Locations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_locations` | List all locations | Read |\n\n### Problems & Changes\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_problems` | List all problems | Read |\n| `freshservice_get_problem` | Get problem details | Read |\n| `freshservice_list_changes` | List all changes | Read |\n| `freshservice_get_change` | Get change details | Read |\n\n### Service Catalog\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `freshservice_list_service_catalog_items` | List service catalog items | Read |\n| `freshservice_get_service_catalog_item` | Get catalog item details | Read |\n\n## Code Examples\n\n### List all open tickets\n\n```bash\nclawlink_call_tool --tool \"freshservice_list_tickets\" \\\n --params '{\n \"filter\": \"open\"\n }'\n```\n\n### Create a new ticket\n\n```bash\nclawlink_call_tool --tool \"freshservice_create_ticket\" \\\n --params '{\n \"subject\": \"Laptop not working\",\n \"description\": \"User reports laptop is not turning on\",\n \"email\": \"user@example.com\",\n \"priority\": 2,\n \"status\": 2\n }'\n```\n\n### Get requester details\n\n```bash\nclawlink_call_tool --tool \"freshservice_get_requester\" \\\n --params '{\n \"requester_id\": 12345\n }'\n```\n\n### List assets\n\n```bash\nclawlink_call_tool --tool \"freshservice_list_assets\" \\\n --params '{}'\n```\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Freshservice is connected.\n2. Call `clawlink_list_tools --integration freshservice` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `freshservice`.\n5. If no Freshservice tools appear, direct the user to https://claw-link.dev/dashboard?add=freshservice.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Get ticket → Show details │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview ticket → User approves │\n│ → Execute create │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Notes\n\n- Ticket IDs and requester IDs are required for ticket and user-specific operations.\n- Freshservice uses different status and priority values than Freshdesk — verify the expected values in the tool schema.\n- Service catalog availability depends on the Freshservice plan and configuration.\n- Asset management requires appropriate IT admin permissions.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration freshservice`. |\n| Missing connection | Freshservice is not connected. Direct the user to https://claw-link.dev/dashboard?add=freshservice. |\n| `404 Not Found` | Ticket or resource does not exist. Verify the ID. |\n| `403 Forbidden` | Insufficient permissions for the requested operation. |\n| Write rejected | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `freshservice`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Freshservice API Documentation](https://api.freshservice.com/)\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)\n- [ClawLink](https://claw-link.dev)\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n\n## Related Skills\n\n- [Freshdesk Support](https://clawhub.ai/hith3sh/freshdesk-support) — For customer support ticketing\n- [Zendesk](https://clawhub.ai/hith3sh/zendesk) — For alternative ticketing\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev)** — an integration hub for OpenClaw\n\n\n\nFile v0.1.1:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"freshservice-it\",\n \"version\": \"0.1.1\",\n \"publishedAt\": 1780838944893\n}\n\nFile v0.1.1:skill-card.md\n\n## Description:
\nManage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nIT service management teams use this skill to inspect and manage Freshservice records such as tickets, requesters, agents, assets, locations, changes, problems, releases, and service catalog items through the connected Freshservice account. Agents can list and read records, and can create, update, or delete records only after preview and explicit user confirmation.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: The skill can access sensitive Freshservice records and uses delegated credentials through ClawLink.
\nMitigation: Connect a Freshservice account with the minimum needed permissions and install only when comfortable enabling the ClawLink plugin and hosted connection flow.
\nRisk: Write actions can create, update, delete, or otherwise change IT service records.
\nMitigation: Require preview plus explicit user confirmation before any write or high-impact Freshservice operation.
\n\n\n## Reference(s):
\n- [Freshservice API Documentation](https://api.freshservice.com/)
\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink OpenClaw Documentation](https://docs.claw-link.dev/openclaw)
\n- [ClawLink Verification](https://claw-link.dev/verify)
\n\n\n## Skill Output:
\n**Output Type(s):** [guidance, markdown, shell commands, configuration, API calls]
\n**Output Format:** [Markdown with inline bash commands and JSON parameters]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [Freshservice write operations should be previewed and explicitly confirmed before execution.]
\n\n## Skill Version(s):
\n0.1.1 (source: server release metadata)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
\n\nArchive v0.1.0: 3 files, 3466 bytes\n\nFiles: skill-card.md (2472b), SKILL.md (5042b), _meta.json (134b)\n\nFile v0.1.0:SKILL.md\n\n---\nname: freshservice-it\ndescription: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data - powered by ClawLink.\n---\n\n# Freshservice\n\nWork with Freshservice from chat - manage tickets, requesters, assets, changes, problems, and service catalog data.\n\nPowered by [ClawLink](https://claw-link.dev), an integration hub for OpenClaw that handles hosted connection flows and credentials so you don't need to configure Freshservice API access yourself.\n\n## Quick start\n\n1. Install the verified ClawLink plugin: `openclaw plugins install clawhub:clawlink-plugin`\n2. Start a fresh OpenClaw chat if the plugin was just installed and ClawLink tools are not visible yet\n3. If ClawLink is not configured, call `clawlink_begin_pairing`\n4. Tell the user to open the returned pairing URL, sign in to ClawLink if needed, and approve the device\n5. After the user confirms approval, call `clawlink_get_pairing_status`\n6. Tell the user to connect Freshservice at [claw-link.dev/dashboard?add=freshservice](https://claw-link.dev/dashboard?add=freshservice)\n7. When the user confirms Freshservice is connected, call `clawlink_list_integrations` and then `clawlink_list_tools` with the `freshservice` integration slug\n\n## Setup details\n\n### Installing the plugin\n\nIf the ClawLink plugin is not installed yet, tell the user to run:\n\n```\nopenclaw plugins install clawhub:clawlink-plugin\n```\n\nIf the current chat started before the plugin was installed and ClawLink tools are still unavailable, tell the user to start a fresh chat so OpenClaw reloads the plugin tool catalog.\n\n### Pairing ClawLink\n\nIf ClawLink reports that the plugin is not configured, the plugin has not been paired with the user's ClawLink account yet.\n\n1. Call `clawlink_begin_pairing`.\n2. Tell the user to open the returned pairing URL in their browser.\n3. The user signs in to ClawLink if needed and approves the OpenClaw device.\n4. After the user confirms approval, call `clawlink_get_pairing_status` to finish local setup.\n\nThe resulting device credential is stored locally in OpenClaw's plugin config and is only sent to `claw-link.dev`. The user should not paste raw credentials into chat.\n\n### Connecting Freshservice\n\nTell the user to open https://claw-link.dev/dashboard?add=freshservice and connect Freshservice there. The page opens the add-connection panel filtered to Freshservice. ClawLink's hosted page runs the provider connection flow. When they confirm it is done, call `clawlink_list_integrations` to verify, then call `clawlink_list_tools` with integration `freshservice`.\n\n## Using Freshservice tools\n\nClawLink provides tools dynamically based on what the user has connected. You do not need to know tool names or schemas in advance.\n\n### Discovery\n\n1. Call `clawlink_list_integrations` to confirm Freshservice is connected.\n2. Call `clawlink_list_tools` with integration `freshservice`.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `freshservice`.\n5. If no Freshservice tools appear, direct the user to https://claw-link.dev/dashboard?add=freshservice.\n\n### Execution\n\n1. Call `clawlink_describe_tool` before using an unfamiliar tool, before any write, or when the request is ambiguous.\n2. Use the returned schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups`.\n3. Prefer read, list, search, and get operations before writes.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first, then confirm with the user.\n5. Execute with `clawlink_call_tool`.\n6. If it fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## What you can do\n\nTypical Freshservice tasks (actual availability depends on the user's connected account, permissions, scopes, and current ClawLink tool catalog):\n\n- List and inspect tickets\n- Create or update tickets after confirmation\n- Work with requesters, agents, assets, and locations\n- Review problems, changes, and releases\n- Browse service catalog items and fields\n\n## Rules\n\n- Always use ClawLink tools for Freshservice. Do not ask the user for separate Freshservice credentials.\n- Do not claim a capability is missing without checking the live ClawLink catalog in the current turn.\n- Do not invent slash commands or ask the user to paste raw credentials.\n- Ask for confirmation before destructive, external-facing, or bulk write actions.\n- If Freshservice is not connected, direct the user to https://claw-link.dev/dashboard?add=freshservice.\n- Never echo or repeat the user's ClawLink credential.\n\n## Resources\n\n- ClawLink: https://claw-link.dev\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n- ClawLink Source: https://github.com/hith3sh/clawlink\n- Freshservice API: https://api.freshservice.com/\n\nFile v0.1.0:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"freshservice-it\",\n \"version\": \"0.1.0\",\n \"publishedAt\": 1778945677556\n}\n\nFile v0.1.0:skill-card.md\n\n## Description:
\nManage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data - powered by ClawLink.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nSupport, IT service management, and operations teams use this skill to work with Freshservice from chat through ClawLink, including discovering available tools and managing tickets, requesters, assets, changes, problems, and service catalog data.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: Freshservice actions may write, delete, expose, or bulk-change service management records.
\nMitigation: Use ClawLink previews and explicit user confirmation before write, destructive, external-facing, or bulk actions.
\nRisk: Tool availability depends on the connected Freshservice account, scopes, permissions, and current ClawLink catalog.
\nMitigation: Confirm the connection, list or search the live Freshservice tools, and describe unfamiliar tools before execution.
\nRisk: Credentials or device secrets could be mishandled if pasted into chat.
\nMitigation: Use the hosted ClawLink pairing and provider connection flow, and never request or repeat raw ClawLink or Freshservice credentials.
\n\n\n## Reference(s):
\n- [Freshservice ClawHub page](https://clawhub.ai/hith3sh/freshservice-it)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink OpenClaw docs](https://docs.claw-link.dev/openclaw)
\n- [ClawLink source](https://github.com/hith3sh/clawlink)
\n- [Freshservice API](https://api.freshservice.com/)
\n\n\n## Skill Output:
\n**Output Type(s):** [guidance, shell commands, API calls, configuration]
\n**Output Format:** [Markdown guidance with inline shell commands and tool-call instructions]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [Uses the live ClawLink tool catalog as the source of truth for available Freshservice actions.]
\n\n## Skill Version(s):
\n0.1.0 (source: server-resolved release metadata)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
","readmeExcerpt":"Skill: Freshservice Owner: hith3sh Summary: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want... Tags: clawlink:0.1.0, integration:0.1.0, latest:1.0.2 Version history: v1.0.2 | 2026-06-09T07:08:02.163Z | user Add UTM attribution tags (utm_source=clawhub) to ClawLink branding links so visits from this skill page","codeSnippets":[],"executableExamples":[{"language":"text","snippet":"┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Freshservice API │\n│ (User Chat) │ │ (OAuth) │ │ (REST) │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Freshservice │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │Freshservice│\n │ File │ │ Auth │ │ Tickets │\n └──────────┘ └──────────┘ └──────────┘"},{"language":"bash","snippet":"openclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart"},{"language":"bash","snippet":"# List all tickets\nclawlink_call_tool --tool \"freshservice_list_tickets\" --params '{}'\n\n# Get a specific ticket\nclawlink_call_tool --tool \"freshservice_get_ticket\" --params '{\"ticket_id\": 12345}'\n\n# List requesters\nclawlink_call_tool --tool \"freshservice_list_requesters\" --params '{}'"},{"language":"bash","snippet":"clawlink_list_integrations"},{"language":"bash","snippet":"clawlink_list_tools --integration freshservice"},{"language":"bash","snippet":"clawlink_call_tool --tool \"freshservice_list_tickets\" \\\n --params '{\n \"filter\": \"open\"\n }'"}],"parameters":null,"dependencies":[],"permissions":[],"extractedFiles":[{"path":"SKILL.md","content":"---\nname: freshservice-it\ndescription: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want to list and inspect tickets, create or update tickets after confirmation, work with requesters, agents, assets, locations, review problems, changes and releases, or browse service catalog items in Freshservice.\n---\n\n# Freshservice\n\n\n\nAccess Freshservice via the Freshservice API with API key authentication. Manage tickets, requesters, agents, assets, changes, problems, and service catalog data.\n\nThis skill uses [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=freshservice-it) for hosted connection flows and credentials so you do not need to configure Freshservice API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Freshservice |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Freshservice |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Freshservice API │\n│ (User Chat) │ │ (OAuth) │ │ (REST) │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Freshservice │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │Freshservice│\n │ File │ │ Auth │ │ Tickets │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Freshservice again.\"\n\n## Quick Start\n\n```bash\n# List all tickets\nclawlink_call_tool --tool "},{"path":"_meta.json","content":"{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"freshservice-it\",\n \"version\": \"1.0.2\",\n \"publishedAt\": 1780988882163\n}"},{"path":"skill-card.md","content":"## Description:\n\nManage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API.\n\nThis skill is ready for commercial/non-commercial use.\n\n## Publisher:\n\n[hith3sh](https://clawhub.ai/user/hith3sh)\n\n### License/Terms of Use:\n\nMIT-0\n\n## Use Case:\n\nEmployees, IT service teams, and developers use this skill to inspect and manage Freshservice tickets, requesters, agents, assets, locations, problems, changes, releases, and service catalog items through connected Freshservice tooling. Write and delete operations are intended to be previewed and confirmed before execution.\n\n### Deployment Geography for Use:\n\nGlobal\n\n## Known Risks and Mitigations:\n\nRisk: The skill asks users to install and allowlist an unpinned third-party plugin that handles Freshservice credentials and business data.\n\nMitigation: Review the ClawLink plugin source, publisher, version, and integrity guarantees before installing or allowing the plugin.\n\nRisk: Freshservice API actions may expose or modify tickets, assets, changes, problems, requesters, agents, and service catalog data accessible to the connected account.\n\nMitigation: Use a Freshservice account with the least privileges needed for the task and confirm every write or delete preview before execution.\n\n## Reference(s):\n\n- [Freshservice API Documentation](https://api.freshservice.com/)\n- [Freshservice Ticket API](https://api.freshservice.com/v2/tickets.html)\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n- [Freshservice Skill Page](https://clawhub.ai/hith3sh/skills/freshservice-it)\n- [Publisher Profile](https://clawhub.ai/user/hith3sh)\n\n## Skill Output:\n\n**Output Type(s):** [Guidance, Shell commands, Configuration, API calls]\n\n**Output Format:** [Markdown with inline shell commands and JSON parameters]\n\n**Output Parameters:** [1D]\n\n**Other Properties Related to Output:** [Uses the live Freshservice tool catalog as the source of truth and requires confirmation for write or delete actions.]\n\n## Skill Version(s):\n\n1.0.2 (source: server release evidence)\n\n## Ethical Considerations:\n\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment."}],"languages":[],"docsSourceLabel":"CLAWHUB","editorialOverview":"Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want... Skill: Freshservice Owner: hith3sh Summary: Manage Freshservice tickets, requesters, agents, assets, changes, problems, and service catalog data via the Freshservice API. Use this skill when users want... 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