{"id":"07343cd8-9e97-455e-9c12-452c727ad1f8","entityType":"agent","slug":"clawhub-hith3sh-zendesk-support","name":"Zendesk","canonicalUrl":"https://www.xpersona.co/agent/clawhub-hith3sh-zendesk-support","canonicalPath":"/agent/clawhub-hith3sh-zendesk-support","generatedAt":"2026-10-09T22:09:57.362Z","source":"CLAWHUB","claimStatus":"UNCLAIMED","verificationTier":"NONE","summary":{"evidence":{"source":"editorial-content","verified":true,"confidence":"high","updatedAt":"2026-10-09T12:58:08.506Z","emptyReason":null},"description":"Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search ticke... Skill: Zendesk Owner: hith3sh Summary: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search ticke... 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Use this skill when users want to search ticke...\n\nTags: latest:1.0.6\n\nVersion history:\n\nv1.0.6 | 2026-06-09T07:21:44.603Z | user\n\nAdd UTM attribution tags (utm_source=clawhub) to ClawLink branding links so visits from this skill page are tracked as a distinct traffic source.\n\nv1.0.5 | 2026-06-09T06:12:03.717Z | auto\n\n- Documentation improved in SKILL.md for clarity and conciseness.\n- Minor update to the Zendesk logo image URL to ensure cache refresh.\n- Removed redundant file: skill-card.md.\n\nv1.0.4 | 2026-06-09T04:49:51.730Z | auto\n\n- Removed the file: skill-card.md\n- No changes to skill logic or capabilities; only documentation file removed.\n\nv1.0.1 | 2026-06-08T16:43:33.649Z | auto\n\n- Added Zendesk brand logo at the top of SKILL.md.\n- Minor formatting and layout improvements in documentation.\n- Removed the file: skill-card.md.\n\nv0.2.0 | 2026-06-07T13:40:53.759Z | user\n\nFull rewrite to new standard: tool reference tables, 3-step GIF table, architecture diagram, code examples\n\nv0.1.0 | 2026-05-06T14:21:59.130Z | auto\n\n- Initial release of zendesk-support skill.\n- Search users and tickets, review macros, and manage support workflows in Zendesk via ClawLink.\n- Integrated setup and credential pairing flow powered by ClawLink—no manual Zendesk API key setup required.\n- Guides included for plugin installation, pairing, connecting Zendesk, and live tool discovery.\n- Follows confirmation prompts and directs users to correct resources for setup and troubleshooting.\n\nArchive index:\n\nArchive v1.0.6: 3 files, 5375 bytes\n\nFiles: skill-card.md (2426b), SKILL.md (12519b), _meta.json (134b)\n\nFile v1.0.6:SKILL.md\n\n---\nname: zendesk-support\ndescription: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.\n---\n\n# Zendesk\n\n\n\nAccess Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.\n\nThis skill uses [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support) for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Zendesk |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Zendesk |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Zendesk again.\"\n\n## Quick Start\n\n```bash\n# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk\n```\n\n## Authentication\n\nAll Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.\n\n**No API key is required in chat.** ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `zendesk` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration zendesk\n```\n\n**Response:** Returns the live tool catalog for Zendesk.\n\n### Reconnect\n\nIf Zendesk tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=zendesk\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration zendesk`\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Zendesk is connected.\n2. Call `clawlink_list_tools --integration zendesk` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.\n5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Search → Show results │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview changes → User approves │\n│ → Execute update │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_tickets` | List tickets with filtering and pagination | Read |\n| `zendesk_get_ticket` | Get a single ticket by ID | Read |\n| `zendesk_create_zendesk_ticket` | Create a new support ticket | Write |\n| `zendesk_update_ticket` | Update an existing ticket | Write |\n| `zendesk_delete_ticket` | Permanently delete a ticket | Write |\n| `zendesk_create_many_tickets` | Bulk create up to 100 tickets | Write |\n\n### Users& Organizations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_users` | List users with filtering | Read |\n| `zendesk_get_user` | Get a user by ID | Read |\n| `zendesk_create_zendesk_user` | Create a new user | Write |\n| `zendesk_create_or_update_user` | Create or update a user | Write |\n| `zendesk_list_zendesk_organizations` | List organizations | Read |\n| `zendesk_create_zendesk_organization` | Create an organization | Write |\n\n### Macros & Automations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_apply_zendesk_macro` | Preview macro effects on a ticket | Read |\n| `zendesk_list_macros` | List available macros | Read |\n| `zendesk_create_automation` | Create a new automation rule | Write |\n| `zendesk_create_trigger` | Create a new trigger | Write |\n\n### Views & Search\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_views` | List saved views | Read |\n| `zendesk_create_views_preview` | Preview view results | Read |\n| `zendesk_search_tickets` | Search tickets by query | Read |\n| `zendesk_autocomplete_users` | Autocomplete user search | Read |\n\n### Attachments & Comments\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_create_zendesk_attachments` | Upload a file attachment | Write |\n| `zendesk_list_comments` | List comments on a ticket | Read |\n| `zendesk_create_comment` | Add a comment to a ticket | Write |\n\n## Code Examples\n\n### List recent tickets\n\n```bash\nclawlink_call_tool --tool \"zendesk_list_tickets\" \\\n --params '{\n \"status\": \"open\",\n \"max_per_page\": 20\n }'\n```\n\n### Get a single ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_get_ticket\" \\\n --params '{\n \"ticket_id\": 12345\n }'\n```\n\n### Create a ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_create_zendesk_ticket\" \\\n --params '{\n \"subject\": \"Support request\",\n \"comment\": {\"body\": \"Issue description\"},\n \"priority\": \"normal\",\n \"requester_id\": 12345\n }'\n```\n\n### Preview a macro\n\n```bash\nclawlink_call_tool --tool \"zendesk_apply_zendesk_macro\" \\\n --params '{\n \"ticket_id\": 12345,\n \"macro_id\": 67890\n }'\n```\n\n## Security & Permissions\n\n- Access is scoped to the connected Zendesk account's data and permissions.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.\n- Bulk operations affect multiple records and require extra scrutiny before confirmation.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration zendesk`. |\n| Missing connection | Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk. |\n| `RecordNotFound` | Ticket, user, or organization does not exist. Check the ID. |\n| `CreateConflict` | Resource already exists. Use update instead of create. |\n| `InvalidArgument` | Invalid parameter or missing required field. Review the tool schema. |\n| `Write rejected` | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `zendesk`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support)** — an integration hub for OpenClaw\n\n\n\nFile v1.0.6:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"1.0.6\",\n \"publishedAt\": 1780989704603\n}\n\nFile v1.0.6:skill-card.md\n\n## Description:\n\nManage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API.\n\nThis skill is ready for commercial/non-commercial use.\n\n## Publisher:\n\n[hith3sh](https://clawhub.ai/user/hith3sh)\n\n### License/Terms of Use:\n\nMIT-0\n\n## Use Case:\n\nSupport teams and developers use this skill to manage Zendesk tickets, users, organizations, macros, and helpdesk workflows from an agent session through ClawLink-authenticated Zendesk tools.\n\n### Deployment Geography for Use:\n\nGlobal\n\n## Known Risks and Mitigations:\n\nRisk: Connected Zendesk account access can expose or affect support data within the permissions granted during OAuth.\n\nMitigation: Review Zendesk OAuth permissions before connecting, use an account with appropriate scope, and revoke the connection when it is no longer needed.\n\nRisk: Write, destructive, and bulk operations can create, update, or delete Zendesk records.\n\nMitigation: Use the preview and confirmation flow for every write or destructive action, and review target resources and intended effects before execution.\n\nRisk: The integration depends on trust in ClawLink and the ClawHub plugin source for credential handling.\n\nMitigation: Install only if the user trusts ClawLink and the plugin source with Zendesk account access.\n\n## Reference(s):\n\n- [ClawHub Skill Page](https://clawhub.ai/hith3sh/skills/zendesk-support)\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk Ticketing API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- [ClawLink OpenClaw Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n\n## Skill Output:\n\n**Output Type(s):** [Text, Markdown, Shell commands, Configuration, Guidance]\n\n**Output Format:** [Markdown with inline shell commands and JSON parameter examples]\n\n**Output Parameters:** [1D]\n\n**Other Properties Related to Output:** [Guides agents to discover live Zendesk tools, preview write actions, and require user confirmation before create, update, delete, or bulk operations.]\n\n## Skill Version(s):\n\n1.0.6 (source: server release metadata)\n\n## Ethical Considerations:\n\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.\n\nArchive v1.0.5: 3 files, 5346 bytes\n\nFiles: skill-card.md (2557b), SKILL.md (12315b), _meta.json (134b)\n\nFile v1.0.5:SKILL.md\n\n---\nname: zendesk-support\ndescription: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.\n---\n\n# Zendesk\n\n\n\nAccess Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.\n\nThis skill uses [ClawLink](https://claw-link.dev) for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Zendesk |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Zendesk |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Zendesk again.\"\n\n## Quick Start\n\n```bash\n# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk\n```\n\n## Authentication\n\nAll Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.\n\n**No API key is required in chat.** ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `zendesk` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration zendesk\n```\n\n**Response:** Returns the live tool catalog for Zendesk.\n\n### Reconnect\n\nIf Zendesk tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=zendesk\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration zendesk`\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Zendesk is connected.\n2. Call `clawlink_list_tools --integration zendesk` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.\n5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Search → Show results │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview changes → User approves │\n│ → Execute update │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_tickets` | List tickets with filtering and pagination | Read |\n| `zendesk_get_ticket` | Get a single ticket by ID | Read |\n| `zendesk_create_zendesk_ticket` | Create a new support ticket | Write |\n| `zendesk_update_ticket` | Update an existing ticket | Write |\n| `zendesk_delete_ticket` | Permanently delete a ticket | Write |\n| `zendesk_create_many_tickets` | Bulk create up to 100 tickets | Write |\n\n### Users& Organizations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_users` | List users with filtering | Read |\n| `zendesk_get_user` | Get a user by ID | Read |\n| `zendesk_create_zendesk_user` | Create a new user | Write |\n| `zendesk_create_or_update_user` | Create or update a user | Write |\n| `zendesk_list_zendesk_organizations` | List organizations | Read |\n| `zendesk_create_zendesk_organization` | Create an organization | Write |\n\n### Macros & Automations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_apply_zendesk_macro` | Preview macro effects on a ticket | Read |\n| `zendesk_list_macros` | List available macros | Read |\n| `zendesk_create_automation` | Create a new automation rule | Write |\n| `zendesk_create_trigger` | Create a new trigger | Write |\n\n### Views & Search\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_views` | List saved views | Read |\n| `zendesk_create_views_preview` | Preview view results | Read |\n| `zendesk_search_tickets` | Search tickets by query | Read |\n| `zendesk_autocomplete_users` | Autocomplete user search | Read |\n\n### Attachments & Comments\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_create_zendesk_attachments` | Upload a file attachment | Write |\n| `zendesk_list_comments` | List comments on a ticket | Read |\n| `zendesk_create_comment` | Add a comment to a ticket | Write |\n\n## Code Examples\n\n### List recent tickets\n\n```bash\nclawlink_call_tool --tool \"zendesk_list_tickets\" \\\n --params '{\n \"status\": \"open\",\n \"max_per_page\": 20\n }'\n```\n\n### Get a single ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_get_ticket\" \\\n --params '{\n \"ticket_id\": 12345\n }'\n```\n\n### Create a ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_create_zendesk_ticket\" \\\n --params '{\n \"subject\": \"Support request\",\n \"comment\": {\"body\": \"Issue description\"},\n \"priority\": \"normal\",\n \"requester_id\": 12345\n }'\n```\n\n### Preview a macro\n\n```bash\nclawlink_call_tool --tool \"zendesk_apply_zendesk_macro\" \\\n --params '{\n \"ticket_id\": 12345,\n \"macro_id\": 67890\n }'\n```\n\n## Security & Permissions\n\n- Access is scoped to the connected Zendesk account's data and permissions.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.\n- Bulk operations affect multiple records and require extra scrutiny before confirmation.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration zendesk`. |\n| Missing connection | Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk. |\n| `RecordNotFound` | Ticket, user, or organization does not exist. Check the ID. |\n| `CreateConflict` | Resource already exists. Use update instead of create. |\n| `InvalidArgument` | Invalid parameter or missing required field. Review the tool schema. |\n| `Write rejected` | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `zendesk`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- ClawLink: https://claw-link.dev\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev)** — an integration hub for OpenClaw\n\n\n\nFile v1.0.5:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"1.0.5\",\n \"publishedAt\": 1780985523717\n}\n\nFile v1.0.5:skill-card.md\n\n## Description:
\nManage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nSupport teams, operators, and developers use this skill to search Zendesk records, inspect tickets and users, and manage helpdesk workflows from an agent chat session. It supports ticket, user, organization, macro, automation, trigger, attachment, comment, view, and search workflows through a connected Zendesk account.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: The skill can operate on sensitive Zendesk data through a connected account.
\nMitigation: Install only if you trust ClawLink and intend to connect this agent to your Zendesk account.
\nRisk: Write actions can create, update, delete, bulk-create, or upload Zendesk resources.
\nMitigation: Review the preview and confirm the exact resource and effect before approving any write action.
\nRisk: Destructive and bulk operations can affect multiple support records.
\nMitigation: Apply extra scrutiny to deletes, bulk ticket creation, automations, triggers, and uploads before confirmation.
\n\n\n## Reference(s):
\n- [ClawHub Zendesk Skill Page](https://clawhub.ai/hith3sh/zendesk-support)
\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)
\n- [Zendesk Ticketing API Introduction](https://developer.zendesk.com/api-reference/ticketing/introduction/)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink OpenClaw Docs](https://docs.claw-link.dev/openclaw)
\n- [ClawLink Verification](https://claw-link.dev/verify)
\n\n\n## Skill Output:
\n**Output Type(s):** [text, markdown, shell commands, configuration, guidance]
\n**Output Format:** [Markdown with inline shell commands and tool-call guidance]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [May guide authenticated Zendesk API tool calls through ClawLink after connection and user confirmation.]
\n\n## Skill Version(s):
\n1.0.5 (source: server-resolved release evidence)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
\n\nArchive v1.0.4: 3 files, 5324 bytes\n\nFiles: skill-card.md (2529b), SKILL.md (12311b), _meta.json (134b)\n\nFile v1.0.4:SKILL.md\n\n---\nname: zendesk-support\ndescription: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.\n---\n\n# Zendesk\n\n\n\nAccess Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.\n\nThis skill uses [ClawLink](https://claw-link.dev) for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Zendesk |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Zendesk |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Zendesk again.\"\n\n## Quick Start\n\n```bash\n# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk\n```\n\n## Authentication\n\nAll Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.\n\n**No API key is required in chat.** ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `zendesk` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration zendesk\n```\n\n**Response:** Returns the live tool catalog for Zendesk.\n\n### Reconnect\n\nIf Zendesk tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=zendesk\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration zendesk`\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Zendesk is connected.\n2. Call `clawlink_list_tools --integration zendesk` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.\n5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Search → Show results │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview changes → User approves │\n│ → Execute update │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_tickets` | List tickets with filtering and pagination | Read |\n| `zendesk_get_ticket` | Get a single ticket by ID | Read |\n| `zendesk_create_zendesk_ticket` | Create a new support ticket | Write |\n| `zendesk_update_ticket` | Update an existing ticket | Write |\n| `zendesk_delete_ticket` | Permanently delete a ticket | Write |\n| `zendesk_create_many_tickets` | Bulk create up to 100 tickets | Write |\n\n### Users& Organizations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_users` | List users with filtering | Read |\n| `zendesk_get_user` | Get a user by ID | Read |\n| `zendesk_create_zendesk_user` | Create a new user | Write |\n| `zendesk_create_or_update_user` | Create or update a user | Write |\n| `zendesk_list_zendesk_organizations` | List organizations | Read |\n| `zendesk_create_zendesk_organization` | Create an organization | Write |\n\n### Macros & Automations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_apply_zendesk_macro` | Preview macro effects on a ticket | Read |\n| `zendesk_list_macros` | List available macros | Read |\n| `zendesk_create_automation` | Create a new automation rule | Write |\n| `zendesk_create_trigger` | Create a new trigger | Write |\n\n### Views & Search\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_views` | List saved views | Read |\n| `zendesk_create_views_preview` | Preview view results | Read |\n| `zendesk_search_tickets` | Search tickets by query | Read |\n| `zendesk_autocomplete_users` | Autocomplete user search | Read |\n\n### Attachments & Comments\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_create_zendesk_attachments` | Upload a file attachment | Write |\n| `zendesk_list_comments` | List comments on a ticket | Read |\n| `zendesk_create_comment` | Add a comment to a ticket | Write |\n\n## Code Examples\n\n### List recent tickets\n\n```bash\nclawlink_call_tool --tool \"zendesk_list_tickets\" \\\n --params '{\n \"status\": \"open\",\n \"max_per_page\": 20\n }'\n```\n\n### Get a single ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_get_ticket\" \\\n --params '{\n \"ticket_id\": 12345\n }'\n```\n\n### Create a ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_create_zendesk_ticket\" \\\n --params '{\n \"subject\": \"Support request\",\n \"comment\": {\"body\": \"Issue description\"},\n \"priority\": \"normal\",\n \"requester_id\": 12345\n }'\n```\n\n### Preview a macro\n\n```bash\nclawlink_call_tool --tool \"zendesk_apply_zendesk_macro\" \\\n --params '{\n \"ticket_id\": 12345,\n \"macro_id\": 67890\n }'\n```\n\n## Security & Permissions\n\n- Access is scoped to the connected Zendesk account's data and permissions.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.\n- Bulk operations affect multiple records and require extra scrutiny before confirmation.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration zendesk`. |\n| Missing connection | Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk. |\n| `RecordNotFound` | Ticket, user, or organization does not exist. Check the ID. |\n| `CreateConflict` | Resource already exists. Use update instead of create. |\n| `InvalidArgument` | Invalid parameter or missing required field. Review the tool schema. |\n| `Write rejected` | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `zendesk`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- ClawLink: https://claw-link.dev\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev)** — an integration hub for OpenClaw\n\n\n\nFile v1.0.4:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"1.0.4\",\n \"publishedAt\": 1780980591730\n}\n\nFile v1.0.4:skill-card.md\n\n## Description:
\nManage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nSupport teams and developers use this skill to inspect and manage Zendesk tickets, users, organizations, macros, views, attachments, comments, and automations from an OpenClaw chat using the connected Zendesk account.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: The skill enables a third-party ClawLink plugin to access the connected Zendesk account and perform authorized Zendesk actions.
\nMitigation: Use a Zendesk account with appropriate permissions and connect only the account intended for the support workflow.
\nRisk: Write, delete, and bulk operations can change or remove Zendesk support records.
\nMitigation: Review previews carefully and confirm the target resource and intended effect before executing high-impact actions.
\nRisk: The live Zendesk tool catalog can change or omit expected tools.
\nMitigation: List or search the Zendesk tool catalog before acting and report real tool-call errors without inventing unsupported capabilities.
\n\n\n## Reference(s):
\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)
\n- [Zendesk API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)
\n- [ClawLink Verification](https://claw-link.dev/verify)
\n- [ClawHub Zendesk Skill](https://clawhub.ai/hith3sh/zendesk-support)
\n\n\n## Skill Output:
\n**Output Type(s):** [Guidance, Shell commands, Configuration instructions, API calls]
\n**Output Format:** [Markdown with inline bash commands and ClawLink tool-call examples]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [May include previews and confirmation prompts before write, delete, or bulk Zendesk actions.]
\n\n## Skill Version(s):
\n1.0.4 (source: server release evidence)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
\n\nArchive v1.0.1: 3 files, 5377 bytes\n\nFiles: skill-card.md (2556b), SKILL.md (12311b), _meta.json (134b)\n\nFile v1.0.1:SKILL.md\n\n---\nname: zendesk-support\ndescription: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.\n---\n\n# Zendesk\n\n\n\nAccess Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.\n\nThis skill uses [ClawLink](https://claw-link.dev) for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Zendesk |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Zendesk |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Zendesk again.\"\n\n## Quick Start\n\n```bash\n# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk\n```\n\n## Authentication\n\nAll Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.\n\n**No API key is required in chat.** ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `zendesk` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration zendesk\n```\n\n**Response:** Returns the live tool catalog for Zendesk.\n\n### Reconnect\n\nIf Zendesk tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=zendesk\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration zendesk`\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Zendesk is connected.\n2. Call `clawlink_list_tools --integration zendesk` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.\n5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Search → Show results │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview changes → User approves │\n│ → Execute update │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_tickets` | List tickets with filtering and pagination | Read |\n| `zendesk_get_ticket` | Get a single ticket by ID | Read |\n| `zendesk_create_zendesk_ticket` | Create a new support ticket | Write |\n| `zendesk_update_ticket` | Update an existing ticket | Write |\n| `zendesk_delete_ticket` | Permanently delete a ticket | Write |\n| `zendesk_create_many_tickets` | Bulk create up to 100 tickets | Write |\n\n### Users& Organizations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_users` | List users with filtering | Read |\n| `zendesk_get_user` | Get a user by ID | Read |\n| `zendesk_create_zendesk_user` | Create a new user | Write |\n| `zendesk_create_or_update_user` | Create or update a user | Write |\n| `zendesk_list_zendesk_organizations` | List organizations | Read |\n| `zendesk_create_zendesk_organization` | Create an organization | Write |\n\n### Macros & Automations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_apply_zendesk_macro` | Preview macro effects on a ticket | Read |\n| `zendesk_list_macros` | List available macros | Read |\n| `zendesk_create_automation` | Create a new automation rule | Write |\n| `zendesk_create_trigger` | Create a new trigger | Write |\n\n### Views & Search\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_views` | List saved views | Read |\n| `zendesk_create_views_preview` | Preview view results | Read |\n| `zendesk_search_tickets` | Search tickets by query | Read |\n| `zendesk_autocomplete_users` | Autocomplete user search | Read |\n\n### Attachments & Comments\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_create_zendesk_attachments` | Upload a file attachment | Write |\n| `zendesk_list_comments` | List comments on a ticket | Read |\n| `zendesk_create_comment` | Add a comment to a ticket | Write |\n\n## Code Examples\n\n### List recent tickets\n\n```bash\nclawlink_call_tool --tool \"zendesk_list_tickets\" \\\n --params '{\n \"status\": \"open\",\n \"max_per_page\": 20\n }'\n```\n\n### Get a single ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_get_ticket\" \\\n --params '{\n \"ticket_id\": 12345\n }'\n```\n\n### Create a ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_create_zendesk_ticket\" \\\n --params '{\n \"subject\": \"Support request\",\n \"comment\": {\"body\": \"Issue description\"},\n \"priority\": \"normal\",\n \"requester_id\": 12345\n }'\n```\n\n### Preview a macro\n\n```bash\nclawlink_call_tool --tool \"zendesk_apply_zendesk_macro\" \\\n --params '{\n \"ticket_id\": 12345,\n \"macro_id\": 67890\n }'\n```\n\n## Security & Permissions\n\n- Access is scoped to the connected Zendesk account's data and permissions.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.\n- Bulk operations affect multiple records and require extra scrutiny before confirmation.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration zendesk`. |\n| Missing connection | Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk. |\n| `RecordNotFound` | Ticket, user, or organization does not exist. Check the ID. |\n| `CreateConflict` | Resource already exists. Use update instead of create. |\n| `InvalidArgument` | Invalid parameter or missing required field. Review the tool schema. |\n| `Write rejected` | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `zendesk`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- ClawLink: https://claw-link.dev\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev)** — an integration hub for OpenClaw\n\n\n\nFile v1.0.1:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"1.0.1\",\n \"publishedAt\": 1780937013649\n}\n\nFile v1.0.1:skill-card.md\n\n## Description:
\nManage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nSupport teams, administrators, and helpdesk operators use this skill to search and manage Zendesk tickets, users, organizations, macros, automations, triggers, views, attachments, and comments from an agent chat experience.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: ClawLink-managed OAuth access can expose or modify Zendesk data according to the connected account's permissions.
\nMitigation: Install only if ClawLink is trusted to hold Zendesk OAuth access, and use a Zendesk account with the least permissions needed.
\nRisk: Ticket deletions, bulk ticket creation, automations, triggers, attachments, and user or organization changes can have high-impact effects.
\nMitigation: Review previews carefully and approve write operations only after the target resource and intended effect match the user's request.
\nRisk: A missing or stale Zendesk connection can make the agent's available tools differ from the documented examples.
\nMitigation: Verify the active integration and live Zendesk tool catalog before choosing or invoking a tool.
\n\n\n## Reference(s):
\n- [ClawHub Skill Page](https://clawhub.ai/hith3sh/zendesk-support)
\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)
\n- [Zendesk Ticketing API Introduction](https://developer.zendesk.com/api-reference/ticketing/introduction/)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink OpenClaw Docs](https://docs.claw-link.dev/openclaw)
\n\n\n## Skill Output:
\n**Output Type(s):** [text, markdown, shell commands, configuration, guidance, API calls]
\n**Output Format:** [Markdown with inline bash examples and tool-call guidance]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [Requires a connected Zendesk account through ClawLink-managed OAuth.]
\n\n## Skill Version(s):
\n1.0.1 (source: server-resolved release metadata)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
\n\nArchive v0.2.0: 3 files, 5215 bytes\n\nFiles: skill-card.md (2268b), SKILL.md (12200b), _meta.json (134b)\n\nFile v0.2.0:SKILL.md\n\n---\nname: zendesk-support\ndescription: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.\n---\n\n# Zendesk\n\nAccess Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.\n\nThis skill uses [ClawLink](https://claw-link.dev) for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Zendesk |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Zendesk |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Zendesk again.\"\n\n## Quick Start\n\n```bash\n# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk\n```\n\n## Authentication\n\nAll Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.\n\n**No API key is required in chat.** ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.\n\n### Getting Connected\n\n1. Install the ClawLink plugin (see Install above).\n2. Pair the plugin with `clawlink_begin_pairing` if it is not configured yet.\n3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.\n4. Call `clawlink_list_integrations` to verify the connection is active.\n\n## Connection Management\n\n### List Connections\n\n```bash\nclawlink_list_integrations\n```\n\n**Response:** Returns all connected integrations. Look for `zendesk` in the list.\n\n### Verify Connection\n\n```bash\nclawlink_list_tools --integration zendesk\n```\n\n**Response:** Returns the live tool catalog for Zendesk.\n\n### Reconnect\n\nIf Zendesk tools are missing or the connection shows an error:\n\n1. Direct the user to https://claw-link.dev/dashboard?add=zendesk\n2. After they confirm, call `clawlink_list_integrations` to verify\n3. Then call `clawlink_list_tools --integration zendesk`\n\n## Discovery Workflow\n\n1. Call `clawlink_list_integrations` to confirm Zendesk is connected.\n2. Call `clawlink_list_tools --integration zendesk` to see the live catalog.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.\n5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n\n## Execution Workflow\n\n```\n┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Search → Show results │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview changes → User approves │\n│ → Execute update │\n└─────────────────────────────────────────────────────────────┘\n```\n\n1. For unfamiliar tools, ambiguous requests, or any write action, call `clawlink_describe_tool` first.\n2. Use the returned guidance, schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups` to shape the call.\n3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first.\n5. Execute with `clawlink_call_tool`. Pass confirmation only after the preview matches the user's intent.\n6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## Tool Reference\n\n### Tickets\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_tickets` | List tickets with filtering and pagination | Read |\n| `zendesk_get_ticket` | Get a single ticket by ID | Read |\n| `zendesk_create_zendesk_ticket` | Create a new support ticket | Write |\n| `zendesk_update_ticket` | Update an existing ticket | Write |\n| `zendesk_delete_ticket` | Permanently delete a ticket | Write |\n| `zendesk_create_many_tickets` | Bulk create up to 100 tickets | Write |\n\n### Users& Organizations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_users` | List users with filtering | Read |\n| `zendesk_get_user` | Get a user by ID | Read |\n| `zendesk_create_zendesk_user` | Create a new user | Write |\n| `zendesk_create_or_update_user` | Create or update a user | Write |\n| `zendesk_list_zendesk_organizations` | List organizations | Read |\n| `zendesk_create_zendesk_organization` | Create an organization | Write |\n\n### Macros & Automations\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_apply_zendesk_macro` | Preview macro effects on a ticket | Read |\n| `zendesk_list_macros` | List available macros | Read |\n| `zendesk_create_automation` | Create a new automation rule | Write |\n| `zendesk_create_trigger` | Create a new trigger | Write |\n\n### Views & Search\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_list_views` | List saved views | Read |\n| `zendesk_create_views_preview` | Preview view results | Read |\n| `zendesk_search_tickets` | Search tickets by query | Read |\n| `zendesk_autocomplete_users` | Autocomplete user search | Read |\n\n### Attachments & Comments\n\n| Tool | Description | Mode |\n|------|-------------|------|\n| `zendesk_create_zendesk_attachments` | Upload a file attachment | Write |\n| `zendesk_list_comments` | List comments on a ticket | Read |\n| `zendesk_create_comment` | Add a comment to a ticket | Write |\n\n## Code Examples\n\n### List recent tickets\n\n```bash\nclawlink_call_tool --tool \"zendesk_list_tickets\" \\\n --params '{\n \"status\": \"open\",\n \"max_per_page\": 20\n }'\n```\n\n### Get a single ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_get_ticket\" \\\n --params '{\n \"ticket_id\": 12345\n }'\n```\n\n### Create a ticket\n\n```bash\nclawlink_call_tool --tool \"zendesk_create_zendesk_ticket\" \\\n --params '{\n \"subject\": \"Support request\",\n \"comment\": {\"body\": \"Issue description\"},\n \"priority\": \"normal\",\n \"requester_id\": 12345\n }'\n```\n\n### Preview a macro\n\n```bash\nclawlink_call_tool --tool \"zendesk_apply_zendesk_macro\" \\\n --params '{\n \"ticket_id\": 12345,\n \"macro_id\": 67890\n }'\n```\n\n## Security & Permissions\n\n- Access is scoped to the connected Zendesk account's data and permissions.\n- **All write operations require explicit user confirmation.** Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.\n- Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.\n- Bulk operations affect multiple records and require extra scrutiny before confirmation.\n\n## Error Handling\n\n| Status / Error | Meaning |\n|----------------|---------|\n| Tool not found | The tool name does not exist in the current catalog. Verify with `clawlink_list_tools --integration zendesk`. |\n| Missing connection | Zendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk. |\n| `RecordNotFound` | Ticket, user, or organization does not exist. Check the ID. |\n| `CreateConflict` | Resource already exists. Use update instead of create. |\n| `InvalidArgument` | Invalid parameter or missing required field. Review the tool schema. |\n| `Write rejected` | User did not confirm a write action. Always confirm before executing writes. |\n\n### Troubleshooting: Tools Not Visible\n\n1. Check that the ClawLink plugin is installed:\n ```bash\n openclaw plugins list\n ```\n2. If the plugin is installed but tools are missing, tell the user to send `/new` as a standalone message to reload the catalog.\n3. If a fresh chat does not help, run:\n ```bash\n openclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\n openclaw gateway restart\n ```\n4. After restart, tell the user to send `/new` again and retry.\n\n### Troubleshooting: Invalid Tool Call\n\n1. Ensure the integration slug is exactly `zendesk`.\n2. Use `clawlink_describe_tool` to verify parameter names and types before calling.\n3. For write operations, always call `clawlink_preview_tool` first.\n\n## Resources\n\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- ClawLink: https://claw-link.dev\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n\n---\n\n**Powered by [ClawLink](https://claw-link.dev)** — an integration hub for OpenClaw\n\n\n\nFile v0.2.0:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"0.2.0\",\n \"publishedAt\": 1780839653759\n}\n\nFile v0.2.0:skill-card.md\n\n## Description:
\nManage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nSupport operators and developers use this skill to search Zendesk data, inspect tickets and users, manage macros, and perform helpdesk workflow actions from an agent chat.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: The skill requires OAuth access and sensitive Zendesk credentials through the connected account.
\nMitigation: Use least-privilege Zendesk permissions, keep credentials in the managed OAuth flow, and review requested access before connecting.
\nRisk: Write, delete, and bulk Zendesk operations can affect real support records.
\nMitigation: Preview high-impact changes, confirm the target resource and intended effect with the user, and review commands before allowing writes.
\n\n\n## Reference(s):
\n- [ClawHub release page](https://clawhub.ai/hith3sh/zendesk-support)
\n- [Zendesk REST API documentation](https://developer.zendesk.com/api-reference/)
\n- [Zendesk ticketing API introduction](https://developer.zendesk.com/api-reference/ticketing/introduction/)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink OpenClaw documentation](https://docs.claw-link.dev/openclaw)
\n- [ClawLink verification](https://claw-link.dev/verify)
\n\n\n## Skill Output:
\n**Output Type(s):** [text, markdown, shell commands, configuration, guidance]
\n**Output Format:** [Markdown guidance with inline shell commands and JSON parameter examples]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [Uses live ClawLink tool discovery before calling Zendesk tools.]
\n\n## Skill Version(s):
\n0.2.0 (source: server release metadata)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
\n\nArchive v0.1.0: 3 files, 3704 bytes\n\nFiles: skill-card.md (2914b), SKILL.md (5080b), _meta.json (134b)\n\nFile v0.1.0:SKILL.md\n\n---\nname: zendesk-support\ndescription: Search users and tickets, review macros, and manage support workflows in Zendesk — powered by ClawLink.\n---\n\n# Zendesk via ClawLink\n\nWork with Zendesk from chat — search users and tickets, review macros, and manage support workflows.\n\nPowered by [ClawLink](https://claw-link.dev), an integration hub for OpenClaw that handles hosted connection flows and credentials so you don't need to configure Zendesk API access yourself.\n\n## Quick start\n\n1. Install the verified ClawLink plugin: `openclaw plugins install clawhub:clawlink-plugin`\n2. Start a fresh OpenClaw chat if the plugin was just installed and ClawLink tools are not visible yet\n3. If ClawLink is not configured, call `clawlink_begin_pairing`\n4. Tell the user to open the returned pairing URL, sign in to ClawLink if needed, and approve the device\n5. After the user confirms approval, call `clawlink_get_pairing_status`\n6. Tell the user to connect Zendesk at [claw-link.dev/dashboard?add=zendesk](https://claw-link.dev/dashboard?add=zendesk)\n7. When the user confirms Zendesk is connected, call `clawlink_list_integrations` and then `clawlink_list_tools` with the `zendesk` integration slug\n\n## Setup details\n\n### Installing the plugin\n\nIf the ClawLink plugin is not installed yet, tell the user to run:\n\n```\nopenclaw plugins install clawhub:clawlink-plugin\n```\n\nIf the current chat started before the plugin was installed and ClawLink tools are still unavailable, tell the user to start a fresh chat so OpenClaw reloads the plugin tool catalog.\n\n### Pairing ClawLink\n\nIf ClawLink reports that the plugin is not configured, the plugin has not been paired with the user's ClawLink account yet.\n\n1. Call `clawlink_begin_pairing`.\n2. Tell the user to open the returned pairing URL in their browser.\n3. The user signs in to ClawLink if needed and approves the OpenClaw device.\n4. After the user confirms approval, call `clawlink_get_pairing_status` to finish local setup.\n\nThe resulting device credential is stored locally in OpenClaw's plugin config and is only sent to `claw-link.dev`. The user should not paste raw credentials into chat.\n\n### Connecting Zendesk\n\nTell the user to open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk there. The page opens the add-connection panel filtered to Zendesk. ClawLink's hosted page runs the hosted OAuth flow — the user clicks through the Zendesk login and authorization screen. When they confirm it is done, call `clawlink_list_integrations` to verify, then call `clawlink_list_tools` with integration `zendesk`.\n\n## Using Zendesk tools\n\nClawLink provides tools dynamically based on what the user has connected. You do not need to know tool names or schemas in advance.\n\n### Discovery\n\n1. Call `clawlink_list_integrations` to confirm Zendesk is connected.\n2. Call `clawlink_list_tools` with integration `zendesk`.\n3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.\n4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.\n5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n\n### Execution\n\n1. Call `clawlink_describe_tool` before using an unfamiliar tool, before any write, or when the request is ambiguous.\n2. Use the returned schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups`.\n3. Prefer read, list, search, and get operations before writes.\n4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first, then confirm with the user.\n5. Execute with `clawlink_call_tool`.\n6. If it fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.\n\n## What you can do\n\nTypical Zendesk tasks (actual availability depends on the user's connected account, permissions, scopes, and current ClawLink tool catalog):\n\n- Search and inspect tickets, users, and support context\n- Preview macro effects before applying changes\n- Coordinate ticket and support workflows\n- Review ticket state before writes\n- Confirm customer-facing or destructive changes before execution\n- Use live discovery for the current Zendesk tool catalog\n\n## Rules\n\n- Always use ClawLink tools for Zendesk. Do not ask the user for separate Zendesk credentials.\n- Do not claim a capability is missing without checking the live ClawLink catalog in the current turn.\n- Do not invent slash commands or ask the user to paste raw credentials.\n- Ask for confirmation before destructive, external-facing, or bulk write actions.\n- If Zendesk is not connected, direct the user to https://claw-link.dev/dashboard?add=zendesk.\n- Never echo or repeat the user's ClawLink credential.\n\n## Resources\n\n- ClawLink: https://claw-link.dev\n- ClawLink Docs: https://docs.claw-link.dev/openclaw\n- ClawLink Verification: https://claw-link.dev/verify\n- ClawLink Source: https://github.com/hith3sh/clawlink\n- Zendesk API: https://developer.zendesk.com/api-reference/\n\nFile v0.1.0:_meta.json\n\n{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"0.1.0\",\n \"publishedAt\": 1778077319130\n}\n\nFile v0.1.0:skill-card.md\n\n## Description:
\nSearch users and tickets, review macros, and manage support workflows in Zendesk - powered by ClawLink.
\n\nThis skill is ready for commercial/non-commercial use.
\n\n## Publisher:
\n[hith3sh](https://clawhub.ai/user/hith3sh)
\n\n### License/Terms of Use:
\nMIT-0
\n\n\n## Use Case:
\nSupport teams and agents use this skill to search Zendesk users and tickets, inspect support context, preview macro effects, and manage support workflows through ClawLink. It is intended for connected Zendesk accounts where live tool discovery determines available actions.
\n\n### Deployment Geography for Use:
\nGlobal
\n\n## Known Risks and Mitigations:
\nRisk: Pairing or OAuth approval with the wrong service could expose Zendesk access through an unintended integration.
\nMitigation: Verify the ClawLink plugin and claw-link.dev before pairing, review Zendesk OAuth permissions, and only connect the Zendesk account the user intends to use.
\nRisk: Zendesk writes can be customer-facing, bulk, or destructive.
\nMitigation: Use ClawLink preview flows and obtain explicit user confirmation before executing destructive, external-facing, or bulk changes.
\nRisk: Raw ClawLink credentials or device credentials could be exposed if copied into chat or repeated back to the user.
\nMitigation: Do not ask for separate Zendesk credentials, do not paste raw credentials into chat, and never echo or repeat the user's ClawLink credential.
\nRisk: Assuming unavailable Zendesk capabilities could lead to incorrect support workflow guidance.
\nMitigation: Treat live ClawLink integration and tool discovery as the source of truth, describe unfamiliar tools before use, and report real tool errors.
\n\n\n## Reference(s):
\n- [ClawHub Skill Page](https://clawhub.ai/hith3sh/zendesk-support)
\n- [ClawLink](https://claw-link.dev)
\n- [ClawLink Docs](https://docs.claw-link.dev/openclaw)
\n- [ClawLink Verification](https://claw-link.dev/verify)
\n- [ClawLink Source](https://github.com/hith3sh/clawlink)
\n- [Zendesk API](https://developer.zendesk.com/api-reference/)
\n\n\n## Skill Output:
\n**Output Type(s):** [text, markdown, shell commands, configuration, guidance]
\n**Output Format:** [Markdown guidance with inline shell commands and tool-use instructions]
\n**Output Parameters:** [1D]
\n**Other Properties Related to Output:** [May direct the user through ClawLink pairing, Zendesk OAuth connection, live tool discovery, previews, confirmations, and Zendesk tool calls.]
\n\n## Skill Version(s):
\n0.1.0 (source: server release metadata)
\n\n## Ethical Considerations:
\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.
","readmeExcerpt":"Skill: Zendesk Owner: hith3sh Summary: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search ticke... Tags: latest:1.0.6 Version history: v1.0.6 | 2026-06-09T07:21:44.603Z | user Add UTM attribution tags (utm_source=clawhub) to ClawLink branding links so visits from this skill page are tracked as a distinct traffic sourc","codeSnippets":[],"executableExamples":[{"language":"text","snippet":"┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘"},{"language":"bash","snippet":"openclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart"},{"language":"bash","snippet":"# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk"},{"language":"bash","snippet":"clawlink_list_integrations"},{"language":"bash","snippet":"clawlink_list_tools --integration zendesk"},{"language":"text","snippet":"┌─────────────────────────────────────────────────────────────┐\n│ READ OPERATIONS (Safe) │\n│ list → get → search → describe → call │\n│ │\n│ Example: List tickets → Search → Show results │\n└─────────────────────────────────────────────────────────────┘\n │\n ▼\n┌─────────────────────────────────────────────────────────────┐\n│ WRITE OPERATIONS (Require Confirmation) │\n│ list → get → describe → preview → confirm → call │\n│ │\n│ Example: Describe tool → Preview changes → User approves │\n│ → Execute update │\n└─────────────────────────────────────────────────────────────┘"}],"parameters":null,"dependencies":[],"permissions":[],"extractedFiles":[{"path":"SKILL.md","content":"---\nname: zendesk-support\ndescription: Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. Use this skill when users want to search tickets, create support workflows, manage macros, or automate helpdesk operations.\n---\n\n# Zendesk\n\n\n\nAccess Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.\n\nThis skill uses [ClawLink](https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support) for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.\n\n### Setup in 3 Steps\n\n| Step 1: Install | Step 2: Pair Account | Step 3: Connect Zendesk |\n|:---:|:---:|:---:|\n|  |  | *App-specific connection GIF coming soon* |\n| Run the install command in OpenClaw | Sign in and approve the device | Open the dashboard and connect Zendesk |\n\n## How It Works\n\n```\n┌─────────────────┐ ┌──────────────┐ ┌──────────────────┐\n│ OpenClaw │────▶│ ClawLink │────▶│ Zendesk REST │\n│ (User Chat) │ │ (OAuth) │ │ API │\n└─────────────────┘ └──────────────┘ └──────────────────┘\n │ │ │\n │ 1. Install Plugin │ │\n │ 2. Pair Device │ │\n │ 3. Connect Zendesk │ │\n │ │ 4. Secure Token │\n │ │ 5. Proxy Requests │\n │ │ │\n ▼ ▼ ▼\n ┌──────────┐ ┌──────────┐ ┌──────────┐\n │ SKILL │ │ Dashboard│ │ Zendesk │\n │ File │ │ Auth │ │ Console │\n └──────────┘ └──────────┘ └──────────┘\n```\n\n## Install\n\nInstall the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.\n\n```bash\nopenclaw plugins install clawhub:clawlink-plugin\nopenclaw config set tools.alsoAllow '[\"clawlink-plugin\"]' --strict-json\nopenclaw gateway restart\n```\n\nThen tell the user: \"OpenClaw has been restarted. Send `/new` as a standalone message to start a fresh chat, then ask for Zendesk again.\"\n\n## Quick Start\n\n```bash\n# List integrations\nclawlink_list_integrations\n\n# List Zendesk tools\nclawlink_list_tools --integration zendesk\n\n# Search for a specific tool\nclawlink_search_tools --query \"ticket\" --integration zendesk\n```\n\n## Authentica"},{"path":"_meta.json","content":"{\n \"ownerId\": \"kn713pxvayh8fjhb503zjb8yxh815j54\",\n \"slug\": \"zendesk-support\",\n \"version\": \"1.0.6\",\n \"publishedAt\": 1780989704603\n}"},{"path":"skill-card.md","content":"## Description:\n\nManage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API.\n\nThis skill is ready for commercial/non-commercial use.\n\n## Publisher:\n\n[hith3sh](https://clawhub.ai/user/hith3sh)\n\n### License/Terms of Use:\n\nMIT-0\n\n## Use Case:\n\nSupport teams and developers use this skill to manage Zendesk tickets, users, organizations, macros, and helpdesk workflows from an agent session through ClawLink-authenticated Zendesk tools.\n\n### Deployment Geography for Use:\n\nGlobal\n\n## Known Risks and Mitigations:\n\nRisk: Connected Zendesk account access can expose or affect support data within the permissions granted during OAuth.\n\nMitigation: Review Zendesk OAuth permissions before connecting, use an account with appropriate scope, and revoke the connection when it is no longer needed.\n\nRisk: Write, destructive, and bulk operations can create, update, or delete Zendesk records.\n\nMitigation: Use the preview and confirmation flow for every write or destructive action, and review target resources and intended effects before execution.\n\nRisk: The integration depends on trust in ClawLink and the ClawHub plugin source for credential handling.\n\nMitigation: Install only if the user trusts ClawLink and the plugin source with Zendesk account access.\n\n## Reference(s):\n\n- [ClawHub Skill Page](https://clawhub.ai/hith3sh/skills/zendesk-support)\n- [Zendesk REST API Docs](https://developer.zendesk.com/api-reference/)\n- [Zendesk Ticketing API Reference](https://developer.zendesk.com/api-reference/ticketing/introduction/)\n- [ClawLink OpenClaw Docs](https://docs.claw-link.dev/openclaw)\n- [ClawLink Verification](https://claw-link.dev/verify)\n\n## Skill Output:\n\n**Output Type(s):** [Text, Markdown, Shell commands, Configuration, Guidance]\n\n**Output Format:** [Markdown with inline shell commands and JSON parameter examples]\n\n**Output Parameters:** [1D]\n\n**Other Properties Related to Output:** [Guides agents to discover live Zendesk tools, preview write actions, and require user confirmation before create, update, delete, or bulk operations.]\n\n## Skill Version(s):\n\n1.0.6 (source: server release metadata)\n\n## Ethical Considerations:\n\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment."}],"languages":[],"docsSourceLabel":"CLAWHUB","editorialOverview":"Manage Zendesk support tickets, users, organizations, macros, and helpdesk workflows via the Zendesk REST API. 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