{"id":"0698fc1c-f698-4023-b8f2-cb894c0d513c","slug":"clawhub-hongfeng-wenfang-sentiment-analyzer","name":"Sentiment Analyzer","description":"客服场景文本情绪分析工具。当需要对客户消息进行情绪识别（愤怒/焦虑/中性/满意/热情）、敏感词检测、情绪波动告警时使用。适用于：自动调整回复语气、触发紧急转接、投诉分级处理、NPS情绪追踪。触发词：情绪分析、情感检测、客户情绪、愤怒检测、情绪告警、sentiment。","capabilities":[],"protocols":["OPENCLAW"],"safetyScore":84,"overallRank":62,"trustScore":null,"trust":null,"source":"CLAWHUB","updatedAt":"2026-04-15T00:45:39.800Z"}