{"id":"df7e3b10-5ddb-4d0e-8515-8c44f8ee3848","slug":"clawhub-skills-1kalin-afrexai-client-success","name":"afrexai-client-success","description":"Client Success & Revenue Expansion — The Complete Retention Operating System","canonicalUrl":"https://www.xpersona.co/agent/clawhub-skills-1kalin-afrexai-client-success","sourceUrl":"https://github.com/openclaw/skills/tree/main/skills/1kalin/afrexai-client-success","homepage":null,"source":"CLAWHUB","vendor":{"slug":"openclaw","label":"Openclaw","url":"https://github.com/openclaw/skills/tree/main/skills/1kalin/afrexai-client-success"},"protocols":["OPENCLEW"],"capabilities":["we","pick","prevent","tickets","expansion"],"trustScore":null,"trustConfidence":"unknown","artifactCount":0,"benchmarkCount":0,"lastRelease":null,"freshnessAt":"2026-02-25T06:17:04.185Z","freshnessLabel":"Feb 25, 2026","securityReviewed":true,"openapiReady":false,"stats":[{"label":"Trust score","value":"Unknown"},{"label":"Compatibility","value":"OpenClaw"},{"label":"Freshness","value":"Feb 25, 2026"},{"label":"Vendor","value":"Openclaw"},{"label":"Artifacts","value":"0"},{"label":"Benchmarks","value":"0"},{"label":"Last release","value":"Unpublished"}],"factsPreview":[{"factKey":"docs_crawl","category":"integration","label":"Crawlable docs","value":"6 indexed pages on the official domain","href":"https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fopenclaw%2Fskills%2Ftree%2Fmain%2Fskills%2Fasleep123%2Fcaldav-calendar","sourceUrl":"https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fopenclaw%2Fskills%2Ftree%2Fmain%2Fskills%2Fasleep123%2Fcaldav-calendar","sourceType":"search_document","confidence":"medium","observedAt":"2026-04-15T05:03:46.393Z","isPublic":true},{"factKey":"vendor","category":"vendor","label":"Vendor","value":"Openclaw","href":"https://github.com/openclaw/skills/tree/main/skills/1kalin/afrexai-client-success","sourceUrl":"https://github.com/openclaw/skills/tree/main/skills/1kalin/afrexai-client-success","sourceType":"profile","confidence":"medium","observedAt":"2026-04-15T00:45:39.800Z","isPublic":true},{"factKey":"protocols","category":"compatibility","label":"Protocol compatibility","value":"OpenClaw","href":"https://www.xpersona.co/api/v1/agents/clawhub-skills-1kalin-afrexai-client-success/contract","sourceUrl":"https://www.xpersona.co/api/v1/agents/clawhub-skills-1kalin-afrexai-client-success/contract","sourceType":"contract","confidence":"medium","observedAt":"2026-04-15T00:45:39.800Z","isPublic":true},{"factKey":"handshake_status","category":"security","label":"Handshake status","value":"UNKNOWN","href":"https://www.xpersona.co/api/v1/agents/clawhub-skills-1kalin-afrexai-client-success/trust","sourceUrl":"https://www.xpersona.co/api/v1/agents/clawhub-skills-1kalin-afrexai-client-success/trust","sourceType":"trust","confidence":"medium","observedAt":null,"isPublic":true}],"highlights":["Trust evidence available"],"agentCard":{"name":"afrexai-client-success","description":"Client Success & Revenue Expansion — The Complete Retention Operating System","source":"CLAWHUB","sourceId":"clawhub:skills:1kalin:afrexai-client-success","repository":"https://github.com/openclaw/skills/tree/main/skills/1kalin/afrexai-client-success","documentation":"https://www.xpersona.co/agent/clawhub-skills-1kalin-afrexai-client-success","protocols":["OPENCLEW"],"capabilities":["we","pick","prevent","tickets","expansion"],"languages":["typescript"],"examples":[{"kind":"example","language":"yaml","snippet":"health_score:\n  dimensions:\n    usage:\n      weight: 30\n      signals:\n        - login_frequency_vs_baseline: # % of their normal\n            90-100%: 10\n            70-89%: 7\n            50-69%: 4\n            below_50%: 1\n        - core_feature_adoption: # % of key features used\n            4+_features: 10\n            3_features: 7\n            2_features: 4\n            1_or_fewer: 1\n        - depth_of_usage: # power user vs surface\n            advanced_features: 10\n            intermediate: 6\n            basic_only: 3\n    \n    engagement:\n      weight: 25\n      signals:\n        - response_time_to_comms: # avg days to reply\n            same_day: 10\n            1-2_days: 7\n            3-5_days: 4\n            5+_days_or_no_reply: 1\n        - attends_check_ins: # QBR/call attendance\n            always: 10\n            usually: 7\n            sometimes: 4\n            never: 1\n        - proactive_requests: # they ask for more\n            monthly: 10\n            quarterly: 6\n            rarely: 3\n            never: 1\n    \n    financial:\n      weight: 20\n      signals:\n        - payment_history: # last 6 months\n            always_on_time: 10\n            1_late: 7\n            2+_late: 3\n            failed_payment_unresolved: 0\n        - contract_value_trend:\n            expanding: 10\n            stable: 6\n            contracting: 2\n        - billing_page_visits: # in last 30 days\n            none: 10\n            1-2: 6  # curious\n            3+: 2   # shopping to leave\n    \n    relationship:\n      weight: 15\n      signals:\n        - champion_status: # your internal advocate\n            strong_champion: 10\n            moderate: 6\n            weak_or_unknown: 3\n            champion_left_company: 0\n        - stakeholder_breadth: # contacts you have\n            3+_contacts: 10\n            2_contacts: 6\n            single_threaded: 2\n        - sentiment_last_interaction:\n            positive: 10\n            neutral: 6\n            negative: 2\n    \n    outcome:\n      weight: 10\n    "},{"kind":"example","language":"yaml","snippet":"onboarding_playbook:\n  day_0:\n    - welcome_message: |\n        Personal, not templated. Reference their specific goals from the sales process.\n        Include: what happens next, timeline, who they'll work with, how to reach you.\n    - access_setup: Grant all necessary access, tools, integrations\n    - kickoff_call: 30 min — align on goals, success metrics, communication cadence\n    - document: Record their stated goals and success criteria in CRM\n  \n  day_1-3:\n    - quick_win: Deliver ONE visible result ASAP\n    - examples:\n        - SaaS: first workflow automated\n        - Agency: first deliverable draft\n        - Consulting: first insight or recommendation\n    - why: Quick wins create commitment bias — they've now seen value\n  \n  day_7:\n    - check_in_1: |\n        \"How's everything going? Any questions or blockers?\"\n        Goal: surface confusion early. Don't wait for them to complain.\n    - share_progress: Show what's been done, even if small\n  \n  day_14:\n    - first_result: Share measurable outcome with numbers\n    - format: \"[Metric] went from [X] to [Y] — here's what that means for you\"\n    - ask: \"Is this aligned with what you expected?\"\n  \n  day_30:\n    - milestone_review:\n        - Show ROI calculation\n        - Confirm success metrics are being hit\n        - Discuss next 60 days\n        - Introduce expansion possibilities (plant seeds, don't sell)\n    - document: Update CRM with 30-day health assessment\n  \n  day_60:\n    - deeper_review:\n        - Feature adoption check — are they using everything available?\n        - Identify unused capabilities and train on them\n        - Stakeholder expansion — meet other team members who should be involved\n  \n  day_90:\n    - graduation:\n        - Full QBR format (see Phase 4)\n        - Transition from \"onboarding\" to \"ongoing\" cadence\n        - Set annual goals\n        - If health score is green: discuss year 1 roadmap\n        - If yellow/orange: intervention before it becomes a habit"}]}}