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Blameless analysis, root cause identification, and action tracking.\n\n## When to Use\n- After any production incident, outage, or service degradation\n- After a missed deadline, failed launch, or lost deal\n- After any event costing >$5K or >4 hours of team time\n- Quarterly review of recurring incident patterns\n\n## Post-Mortem Template\n\n### 1. Incident Summary (Complete Within 24 Hours)\n```\nIncident ID: [AUTO-GENERATED]\nDate/Time: [Start] → [End] (Duration: X hours)\nSeverity: SEV-1 (revenue impact) | SEV-2 (customer impact) | SEV-3 (internal impact)\nImpact: [Users affected] | [Revenue lost] | [SLA breached Y/N]\nDetection: How was it found? (Monitoring / Customer report / Internal discovery)\nDetection Delay: Time from incident start → first alert\n```\n\n### 2. Timeline (Minute-by-Minute for SEV-1, 15-min blocks for SEV-2/3)\n```\nHH:MM - Event description\nHH:MM - First alert triggered\nHH:MM - Team notified\nHH:MM - Investigation started\nHH:MM - Root cause identified\nHH:MM - Fix deployed\nHH:MM - Confirmed resolved\n```\n\n### 3. Root Cause Analysis — 5 Whys\n```\nWhy 1: [Direct cause]\nWhy 2: [Why did that happen?]\nWhy 3: [Why did THAT happen?]\nWhy 4: [Systemic cause]\nWhy 5: [Organizational/cultural root]\n```\n\n### 4. Contributing Factors\nScore each factor 0-3 (0=not a factor, 3=primary contributor):\n\n| Factor | Score | Notes |\n|---|---|---|\n| Missing/inadequate monitoring | | |\n| Insufficient testing | | |\n| Documentation gaps | | |\n| Process not followed | | |\n| Knowledge concentration (bus factor) | | |\n| Capacity/scaling limits | | |\n| Third-party dependency | | |\n| Communication breakdown | | |\n| Change management failure | | |\n| Technical debt | | |\n\n### 5. What Went Well\nList 3-5 things that worked during the response:\n- Fast detection? Good runbooks? Strong communication? Quick escalation?\n\n### 6. Action Items\nEvery action MUST have an owner and deadline:\n\n| # | Action | Owner | Deadline | Priority | Status |\n|---|---|---|---|---|---|\n| 1 | | | | P0/P1/P2 | Open |\n\n**Priority definitions:**\n- P0: Must complete before next business day\n- P1: Must complete within 1 week\n- P2: Must complete within 1 sprint/month\n\n### 7. Recurrence Prevention\n- [ ] Monitoring added/improved for this failure mode\n- [ ] Runbook created/updated\n- [ ] Test coverage added\n- [ ] Architecture change needed? (If yes, create RFC)\n- [ ] Training needed for team?\n\n## Blameless Post-Mortem Rules\n1. Focus on systems, not individuals\n2. \"What happened\" not \"who did it\"\n3. Assume everyone acted with best intentions and available information\n4. The goal is learning, not punishment\n5. If you find yourself writing someone's name next to a mistake, rewrite it as a process gap\n\n## Incident Cost Calculator\n```\nDirect costs:\n  Revenue lost during downtime: $___\n  SLA credits issued: $___\n  Emergency vendor/contractor costs: $___\n\nIndirect costs:\n  Engineering hours × loaded rate: ___ hrs × $___/hr = $___\n  Customer churn risk (affected users × churn probability × LTV): $___\n  Brand/reputation (estimate): $___\n\nTotal incident cost: $___\nCost per minute of downtime: $___\n```\n\n## Quarterly Incident Review\nEvery quarter, analyze patterns across all post-mortems:\n\n1. **Top 3 root cause categories** — Where should you invest in prevention?\n2. **Mean time to detect (MTTD)** — Is monitoring improving?\n3. **Mean time to resolve (MTTR)** — Is response getting faster?\n4. **Action item completion rate** — Are you actually fixing things?\n5. **Repeat incidents** — Same root cause twice = systemic failure\n6. **Cost trend** — Total incident cost per quarter (should decrease)\n\n## Industry-Specific Post-Mortem Considerations\n\n| Industry | Key Focus | Regulatory Requirement |\n|---|---|---|\n| Fintech | Transaction integrity, audit trail | SOX, PCI-DSS incident reporting |\n| Healthcare | PHI exposure, patient safety | HIPAA breach notification (60 days) |\n| SaaS | SLA compliance, data integrity | SOC 2 incident management |\n| E-commerce | Order integrity, payment processing | PCI-DSS, consumer protection |\n| Manufacturing | Safety incidents, production loss | OSHA reporting requirements |\n\n---\n\n## Go Deeper\n\nYour post-mortems reveal where AI agents should be deployed first — the repetitive failures, the manual monitoring gaps, the processes that break under load.\n\n- **Find your highest-cost gaps:** [AI Revenue Leak Calculator](https://afrexai-cto.github.io/ai-revenue-calculator/)\n- **Industry-specific deployment playbooks:** [AfrexAI Context Packs — $47](https://afrexai-cto.github.io/context-packs/)\n  - Pick 3: $97 | All 10: $197 | Everything: $247\n- **Deploy your first agent:** [Agent Setup Wizard](https://afrexai-cto.github.io/agent-setup/)\n\n*Built by [AfrexAI](https://afrexai-cto.github.io/context-packs/) — turning incident patterns into automation opportunities.*\n","readmeExcerpt":"Post-Mortem & Incident Review Framework Run structured post-mortems that actually prevent repeat failures. 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