{"id":"e8f98ab0-6cd6-4cc9-978d-97d62c48fe44","slug":"clawhub-skills-1kalin-afrexai-voc-engine","name":"afrexai-voc-engine","description":"Complete Voice of Customer system — collect, analyze, and operationalize customer feedback at scale. Covers NPS/CSAT/CES measurement, customer interview methodology, feedback taxonomy, feature request prioritization, sentiment analysis, closed-loop workflows, and VoC-driven product decisions. Use when building feedback systems, running customer interviews, measuring satisfaction, analyzing feature requests, reducing churn, or closing the feedback loop. 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(1-7)\"\n    \n  # EVENT-DRIVEN (triggered)\n  onboarding_check_in:\n    trigger: \"Day 7, Day 30, Day 90\"\n    format: \"Short email survey (3 questions max)\"\n    \n  cancellation_survey:\n    trigger: \"On churn/downgrade\"\n    format: \"Required reason + optional comment\"\n    options:\n      - \"Too expensive\"\n      - \"Missing features I need\"\n      - \"Too complex / hard to use\"\n      - \"Switched to competitor\"\n      - \"No longer need this type of product\"\n      - \"Poor support experience\"\n      - \"Other: [free text]\"\n    \n  win_loss_interview:\n    trigger: \"After closed-won or closed-lost deal\"\n    format: \"15-min call or async survey\"\n    \n  renewal_feedback:\n    trigger: \"30 days before renewal\"\n    format: \"Health check + satisfaction + roadmap preview\""}]}}