{"id":"3099647b-5597-4f26-b95c-fcbfd4a284a2","entityType":"agent","slug":"clawhub-wangm-a3-amazon-review-advisor","name":"Amazon Review Advisor","canonicalUrl":"https://www.xpersona.co/agent/clawhub-wangm-a3-amazon-review-advisor","canonicalPath":"/agent/clawhub-wangm-a3-amazon-review-advisor","generatedAt":"2026-10-11T22:55:41.357Z","source":"CLAWHUB","claimStatus":"UNCLAIMED","verificationTier":"NONE","summary":{"evidence":{"source":"editorial-content","verified":true,"confidence":"high","updatedAt":"2026-10-11T19:03:19.180Z","emptyReason":null},"description":"帮助亚马逊卖家分类评论情绪，提供差评合规应对方案，优化好评邀请，提炼产品改进和运营策略。 Skill: Amazon Review Advisor Owner: wangm-a3 Summary: 帮助亚马逊卖家分类评论情绪，提供差评合规应对方案，优化好评邀请，提炼产品改进和运营策略。 Tags: latest:1.4.0 Version history: v1.2.1 | 2026-05-09T01:45:29.836Z | auto - Updated and restructured documentation, including new sections for security & privacy, functionality boundaries, and expanded related skills recommendations. - Adjusted terminology to emphasize compliance and reference-only guidance, clarifyi","descriptionLabel":"Technical summary","evidenceSummary":"Capability contract not published. No trust telemetry is available yet. 1K downloads reported by the source. 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replaced 竞品→同类产品, 预警→标注\n\nv1.0.1 | 2026-05-01T15:15:54.448Z | user\n\nFix: removed review-manipulation-adjacent guidance, aligned with Amazon review policies\n\nv1.0.0 | 2026-05-01T15:10:21.732Z | user\n\nInitial release: Amazon review response advisor\n\nArchive index:\n\nArchive v1.2.1: 6 files, 15283 bytes\n\nFiles: clawhub.yaml (3803b), README.md (2589b), references/response-templates.md (7481b), scripts/review-analyzer.py (6843b), SKILL.md (9659b), _meta.json (140b)\n\nFile v1.2.1:SKILL.md\n\n---\nname: amazon-review-advisor\nslug: amazon-review-advisor\nversion: 1.2.1\ndescription: \"评价管理顾问 - 亚马逊Review全生命周期管理。Use when 收到差评需要处理、需要评价分析策略、优化评价获取。Trigger on 评价管理, 差评处理, Review分析, 买家反馈, 评价策略, 好评获取, 评论监控, Vine计划, review management, negative review response\"\nemoji: \"⭐\"\nauthor:\n name: 秒技工作室\n link: https://xiaping.coze.site\nhomepage: https://xiaping.coze.site\ncategory: e-commerce\ntags:\n - amazon\n - review analysis\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论分析\n - 差评应对\ntriggers:\n - 评价管理\n - 差评处理\n - Review分析\n - 买家反馈\n - 评价策略\n - 好评获取\n - 评论监控\n - Vine计划\n - review management\n - negative review response\n - Amazon review\n - customer feedback\nlicense: MIT\n---\n\n## 🔒 Security & Privacy\n✅ 数据隔离：所有操作仅在本地环境执行\n✅ 凭证保护：不存储第三方API密钥\n✅ 用户授权：所有写入/删除操作需用户明确确认\n✅ 最小权限：仅请求必要的环境变量\n\n---\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是评价分析工具**，而是卖家的**评论分析助手**与**品牌参考工具**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（不相关内容）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **不合规要素梳理**\n2. **合规参考路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **参考话术建议**（强调\"考虑评估\"而非\"建议关注\"）\n\n> ⚠️ 注意：本技能提供的是**合规应对参考**，非评价处理服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n### 重要声明\n1. 本技能提供**合规应对参考**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n7. **本技能不参与、不支持、不指导任何形式的评价操纵行为**\n\n### 功能边界\n- ✅ **可以**：分析评论情绪、分类投诉类型、生成合规的公开回复模板\n- ✅ **可以**：指导使用亚马逊官方索评功能\n- ✅ **可以**：建议通过官方渠道举报违规评论\n- ❌ **不可以**：提供或指导任何形式的评价购买/交换\n- ❌ **不可以**：提供修改或删除评价的内部渠道\n- ❌ **不可以**：指导绕过平台规则的方法\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\n---\n\n## 交付标准\n\n优秀的输出应该让你一眼看到：\n\n- 回复模板保持同理心和专业性的平衡\n- 评价邀请流程说明符合亚马逊官方规定\n- 参考建议有完整的证据框架\n- 标注不同星级评论的处理策略差异\n- 考虑平台政策的合规性要求\n\n如果输出缺少以上任何一项，建议补充后再交付。\n\n## 不适用场景\n\n本技能专注于亚马逊评论分析与应对建议，以下场景请使用其他技能：\n\n- 需要批量自动联系买家（合规要求仅使用官方索评功能，不涉及主动联系买家）\n- 广告出价优化与ACoS控制（请用amazon-ads-optimizer或miaoji-bid-guard）\n- 差评预防性优化Listing（请用amazon-listing-doctor）\n- 非亚马逊平台的评论管理（各平台评论机制和政策不同）\n\n---\n\n## 相关技能推荐\n\n### 🔗 亚马逊运营三件套\n- **amazon-listing-doctor**：差评暴露的痛点需要在Listing中针对性防御\n- **amazon-ads-optimizer**：差评多导致广告ACoS飙升，先处理评论再优化广告\n- **miaoji-bid-guard**：差评多往往导致广告ACoS飙升，bid-guard帮助做护栏保护\n\n### 🔗 秒技系列闭环\n- **miaoji-asin-clinic**：评论中反映的产品问题可能是ASIN定位问题\n- **miaoji-compliance-copy**：差评中常反映\"描述不符\"问题，compliance-copy帮助检查文案\n- **amazon-review-advisor-pro**：Pro版包含更多评论管理策略\n\n### 🔗 品牌与增长\n- **amazon-brand-shield**：品牌卖家更重视评论管理与品牌口碑\n- **amazon-push-score**：评论质量影响推送分\n- **amazon-rufus-optimizer**：Rufus时代好评内容可做场景词优化\n- **geo-agentops**：独立站+亚马逊双轨运营\n- **openclaw-enterprise**：企业级多店铺评论管理\n\n---\n\n**形成完整闭环**：体检(miaoji-asin-clinic) → 诊断(amazon-listing-doctor) → 评论管理(amazon-review-advisor) → 广告优化(amazon-ads-optimizer) → 增长(geo-agentops)\n\nFile v1.2.1:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.2.1:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.2.1\",\n \"publishedAt\": 1778291129836\n}\n\nFile v1.2.1:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.2.1:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.2.1\"\ntagline: 评价管理顾问 - 亚马逊Review全生命周期管理\ndescription: \n zh: >\n 🔰 定位：卖家的「评论分析助手」与「品牌参考工具」\n\n 核心价值：\n • 评论情绪分类 — 识别反馈焦点，标注需要关注的模式\n • 分类应对参考 — 真实差评给改进建议，不合规评论引导参考官方渠道\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 参考话术\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能仅提供合规应对参考，不保证处理结果\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n Use when 收到差评需要处理、需要评价分析策略、优化评价获取\n Trigger on 评价管理, 差评处理, Review分析, 买家反馈, 评价策略, 好评获取, 评论监控, Vine计划\n \n en: >\n 🔰 Positioning: Seller's \"Review Analysis Assistant\" & Brand Reference Tool\n \n Core Features:\n • Review sentiment classification — Identify feedback focus, flag patterns\n • Categorized response references — Real negative feedback → improvement suggestions; Policy-violating reviews → official channel guidance\n • Review invitation guidance — Official channels + timing recommendations + reference scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill provides compliant response references only, does not guarantee outcomes\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review analysis\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论分析\n - 差评应对\n - 卖家工具\n - review management\n - negative review response\n - Amazon review\ncategory: e-commerce\n\nauthor:\n name: 秒技工作室\n link: https://xiaping.coze.site\n\nchangelog:\n - version: 1.2.1\n date: 2026-05-09\n changes:\n - 增强合规声明，明确功能边界\n - 添加\"不参与、不支持、不指导任何形式的评价操纵\"声明\n - 添加功能边界清单（可以/不可以）\n - 更新触发词覆盖\n - version: 1.2.0\n date: 2026-05-09\n changes:\n - Initial 1.2.x release (deprecated)\n - version: 1.1.0\n date: 2026-05-04\n changes:\n - 新增安全与隐私声明\n - 扩展触发词覆盖（中英文混合）\n - 优化Summary结构\n - 添加亚马逊运营三件套互链\n - version: 1.0.2\n date: 2026-05-01\n changes:\n - Bug fixes and improvements\n - version: 1.0.0\n date: 2026-05-01\n changes:\n - Initial release\n\nhomepage: https://xiaping.coze.site\nlicense: MIT-0\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review analysis\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.2\"\n date: \"2026-05-03\"\n changes:\n - Updated: author and homepage branding\n - Updated: softened language for compliance (appeal→reference, report→consider)\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n\nArchive v1.0.4: 6 files, 13830 bytes\n\nFiles: clawhub.yaml (2787b), README.md (2589b), references/response-templates.md (7481b), scripts/review-analyzer.py (6843b), SKILL.md (7224b), _meta.json (140b)\n\nFile v1.0.4:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是评价分析工具**，而是卖家的**评论分析助手**与**品牌参考工具**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（不相关内容）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **不合规要素梳理**\n2. **合规参考路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **参考话术建议**（强调\"考虑评估\"而非\"建议关注\"）\n\n> ⚠️ 注意：本技能提供的是**合规应对参考**，非评价处理服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规参考指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\n---\n\n## 交付标准\n\n优秀的输出应该让你一眼看到：\n\n- 回复模板保持同理心和专业性的平衡\n- 评价邀请流程说明符合亚马逊官方规定\n- 参考建议有完整的证据框架\n- 标注不同星级评论的处理策略差异\n- 考虑平台政策的合规性要求\n\n如果输出缺少以上任何一项，建议补充后再交付。\n\n## 不适用场景\n\n本技能专注于亚马逊评论分析与应对建议，以下场景请使用其他技能：\n\n- 需要批量自动联系买家（合规要求仅使用官方索评功能，不涉及主动联系买家）\n- 广告出价优化与ACoS控制（请用amazon-ads-optimizer或miaoji-bid-guard）\n- 差评预防性优化Listing（请用amazon-listing-doctor）\n- 非亚马逊平台的评论管理（各平台评论机制和政策不同）\n\n---\n\n## 相关技能推荐\n\n- **miaoji-bid-guard**：差评多往往导致广告ACoS飙升，bid-guard帮助在广告层面做护栏保护\n- **amazon-listing-doctor**：差评暴露的痛点需要在Listing中针对性防御\n- **miaoji-compliance-copy**：差评中常反映\"描述不符\"问题，compliance-copy帮助检查文案是否夸大或误导\n- **miaoji-asin-clinic**：评论中反映的产品问题可能是ASIN定位问题，asin-clinic帮助审视产品改进方向\n\nFile v1.0.4:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.0.4:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.0.4\",\n \"publishedAt\": 1777770219546\n}\n\nFile v1.0.4:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.0.4:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.2\"\ntagline: 亚马逊评论分析助手 | 分析反馈 · 分类应对 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「评论分析助手」与「品牌参考工具」\n\n 核心价值：\n • 评论情绪分类 — 识别反馈焦点，标注需要关注的模式\n • 分类应对参考 — 真实差评给改进建议，不合规评论引导参考官方渠道\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 参考话术\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能仅提供合规应对参考，不保证处理结果\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Review Analysis Assistant\" & Brand Reference Tool\n \n Core Features:\n • Review sentiment classification — Identify feedback focus, flag patterns\n • Categorized response references — Real negative feedback → improvement suggestions; Policy-violating reviews → official channel guidance\n • Review invitation guidance — Official channels + timing recommendations + reference scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill provides compliant response references only, does not guarantee outcomes\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review analysis\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论分析\n - 差评应对\n - 卖家工具\ncategory: e-commerce\n\nauthor:\n name: 秒技工作室\n link: https://xiaping.coze.site\n\nhomepage: https://xiaping.coze.site\nlicense: MIT-0\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review analysis\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.2\"\n date: \"2026-05-03\"\n changes:\n - Updated: author and homepage branding\n - Updated: softened language for compliance (appeal→reference, report→consider)\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n\nArchive v1.0.3: 6 files, 13932 bytes\n\nFiles: clawhub.yaml (3100b), README.md (2589b), references/response-templates.md (7481b), scripts/review-analyzer.py (6843b), SKILL.md (7210b), _meta.json (140b)\n\nFile v1.0.3:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\n---\n\n## 交付标准\n\n优秀的输出应该让你一眼看到：\n\n- 回复模板保持同理心和专业性的平衡\n- 评价邀请流程说明符合亚马逊官方规定\n- 申诉建议有完整的证据框架\n- 标注不同星级评论的处理策略差异\n- 考虑平台政策的合规性要求\n\n如果输出缺少以上任何一项，建议补充后再交付。\n\n## 不适用场景\n\n本技能专注于亚马逊评论分析与应对建议，以下场景请使用其他技能：\n\n- 需要批量自动联系买家（合规要求仅使用官方索评功能，不涉及主动联系买家）\n- 广告出价优化与ACoS控制（请用amazon-ads-optimizer或miaoji-bid-guard）\n- 差评预防性优化Listing（请用amazon-listing-doctor）\n- 非亚马逊平台的评论管理（各平台评论机制和政策不同）\n\n---\n\n## 相关技能推荐\n\n- **miaoji-bid-guard**：差评多往往导致广告ACoS飙升，bid-guard帮助在广告层面做护栏保护\n- **amazon-listing-doctor**：差评暴露的痛点需要在Listing中针对性防御\n- **miaoji-compliance-copy**：差评中常反映\"描述不符\"问题，compliance-copy帮助检查文案是否夸大或误导\n- **miaoji-asin-clinic**：评论中反映的产品问题可能是ASIN定位问题，asin-clinic帮助审视产品改进方向\n\nFile v1.0.3:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.0.3:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.0.3\",\n \"publishedAt\": 1777770060839\n}\n\nFile v1.0.3:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.0.3:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.1\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 分析反馈 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能不提供删评服务，只提供合规应对指导\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Review invitation guidance — Official channels + timing recommendations + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill does NOT provide review removal services, only compliant response guidance\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 评价邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nhomepage: https://xiaping.coze.site\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: removed review-gating-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - Updated: renamed \"好评邀请策略\" to \"评价邀请指导\"\n - Updated: added explicit prohibition on compensation for review modifications\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added review invitation templates\n - Added review trend analysis\n\nArchive v1.4.0: 7 files, 15313 bytes\n\nFiles: clawhub.yaml (3064b), README.md (2589b), references/response-templates.md (7481b), scripts/review-analyzer.py (6843b), skill-card.md (2542b), SKILL.md (7210b), _meta.json (140b)\n\nFile v1.4.0:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\n---\n\n## 交付标准\n\n优秀的输出应该让你一眼看到：\n\n- 回复模板保持同理心和专业性的平衡\n- 评价邀请流程说明符合亚马逊官方规定\n- 申诉建议有完整的证据框架\n- 标注不同星级评论的处理策略差异\n- 考虑平台政策的合规性要求\n\n如果输出缺少以上任何一项，建议补充后再交付。\n\n## 不适用场景\n\n本技能专注于亚马逊评论分析与应对建议，以下场景请使用其他技能：\n\n- 需要批量自动联系买家（合规要求仅使用官方索评功能，不涉及主动联系买家）\n- 广告出价优化与ACoS控制（请用amazon-ads-optimizer或miaoji-bid-guard）\n- 差评预防性优化Listing（请用amazon-listing-doctor）\n- 非亚马逊平台的评论管理（各平台评论机制和政策不同）\n\n---\n\n## 相关技能推荐\n\n- **miaoji-bid-guard**：差评多往往导致广告ACoS飙升，bid-guard帮助在广告层面做护栏保护\n- **amazon-listing-doctor**：差评暴露的痛点需要在Listing中针对性防御\n- **miaoji-compliance-copy**：差评中常反映\"描述不符\"问题，compliance-copy帮助检查文案是否夸大或误导\n- **miaoji-asin-clinic**：评论中反映的产品问题可能是ASIN定位问题，asin-clinic帮助审视产品改进方向\n\nFile v1.4.0:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.4.0:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.4.0\",\n \"publishedAt\": 1777736189412\n}\n\nFile v1.4.0:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.4.0:skill-card.md\n\n## Description:\n\nAmazon Review Advisor helps Amazon sellers classify review sentiment, identify complaint themes, draft compliant review responses, and turn review trends into product and operations improvements.\n\nThis skill is ready for commercial/non-commercial use.\n\n## Publisher:\n\n[wangm-a3](https://clawhub.ai/user/wangm-a3)\n\n### License/Terms of Use:\n\nMIT-0\n\n## Use Case:\n\nAmazon sellers and ecommerce operators use this skill to analyze pasted product reviews, triage negative feedback, prepare compliant public or buyer-contact wording, and prioritize product, listing, logistics, and customer-service improvements.\n\n### Deployment Geography for Use:\n\nGlobal\n\n## Known Risks and Mitigations:\n\nRisk: Generated buyer-contact, refund, or review-request wording could conflict with current Amazon Seller policies if used without review.\n\nMitigation: Verify all customer-facing wording against current Amazon policy and use Amazon's official Request a Review workflow for review invitations.\n\nRisk: Review text or order details may contain unnecessary personal data.\n\nMitigation: Paste only the information needed for analysis and remove personal data that is not required for the response or appeal.\n\nRisk: Operators could misuse templates to pressure or reward customers for changing reviews.\n\nMitigation: Do not offer compensation, refunds, or other benefits in exchange for modifying or deleting reviews.\n\n## Reference(s):\n\n- [Response Templates](artifact/references/response-templates.md)\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## Skill Output:\n\n**Output Type(s):** [text, markdown, shell commands, guidance]\n\n**Output Format:** [Markdown prose, tables, response templates, and optional JSON review-health reports]\n\n**Output Parameters:** [1D]\n\n**Other Properties Related to Output:** [Chinese-first guidance with English response templates; outputs may include sentiment labels, complaint themes, severity, appeal material checklists, and action recommendations.]\n\n## Skill Version(s):\n\n1.4.0 (source: server release evidence)\n\n## Ethical Considerations:\n\nUsers should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.\n\nFile v1.4.0:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.1\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 分析反馈 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能不提供删评服务，只提供合规应对指导\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Review invitation guidance — Official channels + timing recommendations + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill does NOT provide review removal services, only compliant response guidance\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 评价邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: removed review-gating-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - Updated: renamed \"好评邀请策略\" to \"评价邀请指导\"\n - Updated: added explicit prohibition on compensation for review modifications\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added review invitation templates\n - Added review trend analysis\n\nArchive v1.2.0: 5 files, 11307 bytes\n\nFiles: clawhub.yaml (3064b), README.md (2589b), references/response-templates.md (7481b), SKILL.md (7210b), _meta.json (140b)\n\nFile v1.2.0:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\n---\n\n## 交付标准\n\n优秀的输出应该让你一眼看到：\n\n- 回复模板保持同理心和专业性的平衡\n- 评价邀请流程说明符合亚马逊官方规定\n- 申诉建议有完整的证据框架\n- 标注不同星级评论的处理策略差异\n- 考虑平台政策的合规性要求\n\n如果输出缺少以上任何一项，建议补充后再交付。\n\n## 不适用场景\n\n本技能专注于亚马逊评论分析与应对建议，以下场景请使用其他技能：\n\n- 需要批量自动联系买家（合规要求仅使用官方索评功能，不涉及主动联系买家）\n- 广告出价优化与ACoS控制（请用amazon-ads-optimizer或miaoji-bid-guard）\n- 差评预防性优化Listing（请用amazon-listing-doctor）\n- 非亚马逊平台的评论管理（各平台评论机制和政策不同）\n\n---\n\n## 相关技能推荐\n\n- **miaoji-bid-guard**：差评多往往导致广告ACoS飙升，bid-guard帮助在广告层面做护栏保护\n- **amazon-listing-doctor**：差评暴露的痛点需要在Listing中针对性防御\n- **miaoji-compliance-copy**：差评中常反映\"描述不符\"问题，compliance-copy帮助检查文案是否夸大或误导\n- **miaoji-asin-clinic**：评论中反映的产品问题可能是ASIN定位问题，asin-clinic帮助审视产品改进方向\n\nFile v1.2.0:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.2.0:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.2.0\",\n \"publishedAt\": 1777653658353\n}\n\nFile v1.2.0:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.2.0:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.1\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 分析反馈 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能不提供删评服务，只提供合规应对指导\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Review invitation guidance — Official channels + timing recommendations + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill does NOT provide review removal services, only compliant response guidance\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 评价邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: removed review-gating-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - Updated: renamed \"好评邀请策略\" to \"评价邀请指导\"\n - Updated: added explicit prohibition on compensation for review modifications\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added review invitation templates\n - Added review trend analysis\n\nArchive v1.1.0: 5 files, 11111 bytes\n\nFiles: clawhub.yaml (3064b), README.md (2589b), references/response-templates.md (7481b), SKILL.md (6849b), _meta.json (140b)\n\nFile v1.1.0:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\n---\n\n## 不适用场景\n\n本技能专注于亚马逊评论分析与应对建议，以下场景请使用其他技能：\n\n- 需要批量自动联系买家（合规要求仅使用官方索评功能，不涉及主动联系买家）\n- 广告出价优化与ACoS控制（请用amazon-ads-optimizer或miaoji-bid-guard）\n- 差评预防性优化Listing（请用amazon-listing-doctor）\n- 非亚马逊平台的评论管理（各平台评论机制和政策不同）\n\n---\n\n## 相关技能推荐\n\n- **miaoji-bid-guard**：差评多往往导致广告ACoS飙升，bid-guard帮助在广告层面做护栏保护\n- **amazon-listing-doctor**：差评暴露的痛点需要在Listing中针对性防御\n- **miaoji-compliance-copy**：差评中常反映\"描述不符\"问题，compliance-copy帮助检查文案是否夸大或误导\n- **miaoji-asin-clinic**：评论中反映的产品问题可能是ASIN定位问题，asin-clinic帮助审视产品改进方向\n\nFile v1.1.0:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.1.0:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.1.0\",\n \"publishedAt\": 1777653058549\n}\n\nFile v1.1.0:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.1.0:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.1\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 分析反馈 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能不提供删评服务，只提供合规应对指导\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Review invitation guidance — Official channels + timing recommendations + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill does NOT provide review removal services, only compliant response guidance\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 评价邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: removed review-gating-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - Updated: renamed \"好评邀请策略\" to \"评价邀请指导\"\n - Updated: added explicit prohibition on compensation for review modifications\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added review invitation templates\n - Added review trend analysis\n\nArchive v1.0.2: 5 files, 10688 bytes\n\nFiles: clawhub.yaml (3064b), README.md (2589b), references/response-templates.md (7481b), SKILL.md (5913b), _meta.json (140b)\n\nFile v1.0.2:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\nFile v1.0.2:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.0.2:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.0.2\",\n \"publishedAt\": 1777649395714\n}\n\nFile v1.0.2:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.0.2:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.1\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 分析反馈 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能不提供删评服务，只提供合规应对指导\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Review invitation guidance — Official channels + timing recommendations + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill does NOT provide review removal services, only compliant response guidance\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 评价邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: removed review-gating-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - Updated: renamed \"好评邀请策略\" to \"评价邀请指导\"\n - Updated: added explicit prohibition on compensation for review modifications\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added review invitation templates\n - Added review trend analysis\n\nArchive v1.0.1: 5 files, 10692 bytes\n\nFiles: clawhub.yaml (3064b), README.md (2595b), references/response-templates.md (7481b), SKILL.md (5901b), _meta.json (140b)\n\nFile v1.0.1:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **竞品对比发现**\n - 买家常提及的对比品牌\n - 竞品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. **所有评价邀请仅使用亚马逊官方 \"Request a Review\" 功能**，禁止任何形式的诱导性索评\n5. **禁止以补偿、退款、赔偿等任何利益交换为条件，诱导买家修改或删除评价**\n6. **评价邀请应对所有买家一视同仁**，不得仅针对满意买家发送邀请\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\nFile v1.0.1:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式预警标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.0.1:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.0.1\",\n \"publishedAt\": 1777648554448\n}\n\nFile v1.0.1:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型（不提及评价修改）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. If you experienced any issues with the product, please email us at [email] with your order number so we can discuss available options.\n\nThank you for your feedback - it helps us improve.\n\nBest,\n[Name]\n```\n\n---\n\n## 三、评价邀请模板\n\n> ✅ 所有评价邀请通过亚马逊官方 \"Request a Review\" 按钮发送，对所有买家一视同仁。\n\n### 3.1 标准版（通过官方Request a Review）\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery honest review, positive or constructive, helps us understand how we can do better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.0.1:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.1\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 分析反馈 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能不提供删评服务，只提供合规应对指导\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Review invitation guidance — Official channels + timing recommendations + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill does NOT provide review removal services, only compliant response guidance\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 评价邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.1\"\n date: \"2025-01-14\"\n changes:\n - Fix: removed review-manipulation-adjacent guidance\n - Fix: removed review-gating-adjacent guidance\n - Fix: aligned all review invitation guidance with Amazon review policies\n - Updated: renamed \"好评邀请策略\" to \"评价邀请指导\"\n - Updated: added explicit prohibition on compensation for review modifications\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added review invitation templates\n - Added review trend analysis\n\nArchive v1.0.0: 5 files, 10175 bytes\n\nFiles: clawhub.yaml (2308b), README.md (2483b), references/response-templates.md (7273b), SKILL.md (5477b), _meta.json (140b)\n\nFile v1.0.0:SKILL.md\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是删评工具**，而是卖家的**情绪免疫系统**与**品牌护盾**。\n\n帮助卖家合规应对差评、激励好评、提炼产品改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（水军/恶意竞争）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **违规要素梳理**\n2. **合规申诉路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **申诉话术建议**（强调\"请求评估\"而非\"要求删除\"）\n\n> ⚠️ 注意：本技能提供的是**合理申诉指导**，非删差评服务。是否通过由平台判定。\n\n---\n\n### 功能3：好评邀请策略\n\n**核心原则**：积极邀请满意买家留评，用真实好评平衡差评权重\n\n#### Request a Review 最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n**差评后 48 小时窗口策略**：\n- 第一时间回复差评（展示重视态度）\n- 私信联系买家（提供解决方案）\n- 若买家修改差评 → 感谢 + 小额补偿（如适用）\n- **标注**：修改差评需买家主动操作，平台监督严格\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **竞品对比发现**\n - 买家常提及的对比品牌\n - 竞品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想降低1星评价比例\n```\n\n---\n\n## 输出示例\n\n### 评论情绪分类结果\n| 评论 | 情绪 | 焦点 | 严重度 |\n|------|------|------|--------|\n| #1 | 🟡 中性偏正面 | 佩戴舒适度 | 🟡 中 |\n| #2 | 🔴 负面 | 续航/虚假宣传 | 🔴 高 |\n| #3 | 🟢 正面 | 无投诉 | 🟢 低 |\n\n### 应对建议\n**评论#2 改进建议**：\n- 工厂端：核实电池容量标注\n- 运营端：详情页明确实际续航测试数据\n- 客服端：主动联系买家，解释实际使用情况\n\n**评论#2 公开回复**：\n> Thank you for your feedback. We're sorry the battery life didn't meet your expectations. The actual playtime can vary based on volume levels and features used. We'd love to discuss this further - please reach us at [support email].\n\n---\n\n## 合规声明\n\n1. 本技能提供**合规申诉指导**，不保证评论移除结果\n2. 严禁使用本技能进行虚假评论、刷单等违规行为\n3. 平台政策随时更新，请以 Amazon 官方最新指南为准\n4. 好评邀请仅使用 **Amazon 官方 \"Request a Review\" 按钮**，禁止诱导性索评\n\n---\n\n## 适用场景\n\n- 差评突然增多，需要快速分析问题根源\n- 想优化产品，但不确定从哪里入手\n- 需要给团队提供具体改进方向\n- 想制定系统化的评论管理SOP\n\nFile v1.0.0:README.md\n\n# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**激励好评**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式预警标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 好评邀请策略\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ⏱️ 差评后 **48 小时** 黄金窗口标注\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：想降低1星评价比例\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 好评邀请**仅使用官方 \"Request a Review\" 按钮**\n4. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify.\n\nFile v1.0.0:_meta.json\n\n{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.0.0\",\n \"publishedAt\": 1777648221732\n}\n\nFile v1.0.0:references/response-templates.md\n\n# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 好评感谢型（差评修改后）\n\n**英文版**：\n```\nHi [Buyer Name],\n\nThank you so much for taking the time to update your review. We truly appreciate your understanding.\n\nWe're committed to continuous improvement and hope to earn your loyalty again in the future.\n\nIf you ever need anything, please don't hesitate to reach out.\n\nWarm regards,\n[Name]\n```\n\n---\n\n## 三、好评邀请模板\n\n### 3.1 标准版（通过官方Request a Review）\n\n> 💡 直接引导买家点击 Amazon 官方 \"Request a Review\" 按钮\n\n```\nHi [Buyer Name],\n\nThank you for your purchase! We hope you're enjoying [Product Name].\n\nIf you have a moment, we'd love to hear your thoughts. You can easily share your feedback by clicking the \"Request a Review\" button on your order page.\n\nYour review helps other shoppers make informed decisions and helps us improve.\n\nThank you for your support!\n\nBest regards,\n[Store Name]\n```\n\n### 3.2 使用后跟进版（订单送达7天后）\n\n```\nHi [Buyer Name],\n\nWe hope you've had a chance to try out [Product Name]!\n\nWe're curious to know how it's working for you. If you're willing, you can leave a review through the \"Request a Review\" button on your order page.\n\nEvery review, positive or constructive, helps us get better.\n\nThanks for being a valued customer!\n\nBest,\n[Store Name]\n```\n\n---\n\n## 四、合规申诉材料清单\n\n### 4.1 人身攻击/违规内容申诉\n\n**需要准备的材料**：\n- [ ] 评论截图（含日期和评分）\n- [ ] 订单号（如有）\n- [ ] 具体指出违规内容（如\"使用了侮辱性词汇'XXX'\"）\n- [ ] 说明为何违反评论政策\n\n**申诉话术**：\n```\nThis review contains [type of violation, e.g., \"personal insults and offensive language\"] which violates Amazon's community guidelines. Specifically, the reviewer used the following inappropriate term: [quote].\n\nWe kindly request Amazon to re-evaluate this review per their review content guidelines.\n\nThank you for your consideration.\n```\n\n### 4.2 虚假/无关评论申诉\n\n**需要准备的材料**：\n- [ ] 评论截图\n- [ ] 证明未购买/产品不符的证据\n- [ ] 产品ASIN对比说明\n\n**申诉话术**：\n```\nThis review appears to be about a different product or from a non-purchaser. The reviewer mentions [specific claim] which does not match our product [ASIN].\n\nWe kindly request verification of this reviewer's purchase history.\n\nThank you.\n```\n\n---\n\n## 五、团队内部改进模板\n\n### 5.1 周度评论分析报告结构\n\n```\n## 本周评论概览\n- 总评论数：X\n- 好评率：X%\n- 新增差评：X 条\n\n## 差评分类统计\n| 类型 | 数量 | 占比 |\n|------|------|------|\n| 物流 | X | X% |\n| 质量 | X | X% |\n| 尺寸 | X | X% |\n| 包装 | X | X% |\n| 其他 | X | X% |\n\n## 本周重点问题\n1. [问题描述] → [改进建议] → [负责人] → [截止日期]\n2. ...\n\n## 下周行动计划\n- [ ] 跟进未解决问题的买家\n- [ ] 优化详情页[具体位置]\n- [ ] 与工厂沟通[具体问题]\n```\n\n---\n\n*模板持续更新中，如需更多场景模板请反馈。*\n\nFile v1.0.0:clawhub.yaml\n\nname: amazon-review-advisor\nversion: \"1.0.0\"\ntagline: 亚马逊评论情绪免疫系统 | 合规应对差评 · 激励好评 · 提炼改进方向\ndescription: \n zh: >\n 🔰 定位：卖家的「情绪免疫系统」与「品牌护盾」\n\n 核心价值：\n • 评论情绪分类 — 识别投诉焦点，标注异常模式\n • 分类应对方案 — 真实差评给改进建议，异常评论引导合规申诉\n • 好评邀请策略 — 最佳时机建议 + 话术模板\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：本技能不提供删评服务，只提供合规应对指导。\n \n en: >\n 🔰 Positioning: Seller's \"Emotional Immune System\" & Brand Shield\n \n Core Features:\n • Review sentiment classification — Identify complaint focus, flag anomalies\n • Categorized response strategies — Real negative feedback → improvement suggestions; Abnormal reviews → compliant appeal guidance\n • Positive review invitation strategy — Best timing + template scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer: This skill does NOT provide review removal services, only compliant response guidance.\n \nkeywords:\n - amazon\n - review management\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论管理\n - 差评应对\n - 好评邀请\n - 卖家工具\n\ncategory: e-commerce\n\nauthor:\n name: ClawHub\n email: skill@clawhub.com\n website: https://clawhub.com\n\nhomepage: https://clawhub.com/skills/amazon-review-advisor\nrepository: https://github.com/clawhub/amazon-review-advisor\n\nlicense: MIT\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review response\n - customer service\n - product improvement\n - compliance\n\ncompatibility:\n coze:\n min_version: \"1.0.0\"\n \nreadme: README.md\n\nfiles:\n - SKILL.md\n - README.md\n - clawhub.yaml\n - references/response-templates.md\n\nchangelog:\n - version: \"1.0.0\"\n date: \"2025-01-13\"\n changes:\n - Initial release\n - Added review sentiment classification\n - Added categorized response strategies\n - Added positive review invitation templates\n - Added review trend analysis","readmeExcerpt":"Skill: Amazon Review Advisor Owner: wangm-a3 Summary: 帮助亚马逊卖家分类评论情绪，提供差评合规应对方案，优化好评邀请，提炼产品改进和运营策略。 Tags: latest:1.4.0 Version history: v1.2.1 | 2026-05-09T01:45:29.836Z | auto - Updated and restructured documentation, including new sections for security & privacy, functionality boundaries, and expanded related skills recommendations. - Adjusted terminology to emphasize compliance and reference-only guidance, clarifyi","codeSnippets":[],"executableExamples":[{"language":"text","snippet":"Subject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]"},{"language":"text","snippet":"产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]"},{"language":"text","snippet":"产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily during workouts.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n3. \"Perfect gift for my husband! Fast shipping too!\" - 5 stars\n\n关注点：想了解产品质量问题类型"},{"language":"text","snippet":"产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]"},{"language":"text","snippet":"产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型"},{"language":"text","snippet":"amazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库"}],"parameters":null,"dependencies":[],"permissions":[],"extractedFiles":[{"path":"SKILL.md","content":"---\nname: amazon-review-advisor\nslug: amazon-review-advisor\nversion: 1.2.1\ndescription: \"评价管理顾问 - 亚马逊Review全生命周期管理。Use when 收到差评需要处理、需要评价分析策略、优化评价获取。Trigger on 评价管理, 差评处理, Review分析, 买家反馈, 评价策略, 好评获取, 评论监控, Vine计划, review management, negative review response\"\nemoji: \"⭐\"\nauthor:\n name: 秒技工作室\n link: https://xiaping.coze.site\nhomepage: https://xiaping.coze.site\ncategory: e-commerce\ntags:\n - amazon\n - review analysis\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论分析\n - 差评应对\ntriggers:\n - 评价管理\n - 差评处理\n - Review分析\n - 买家反馈\n - 评价策略\n - 好评获取\n - 评论监控\n - Vine计划\n - review management\n - negative review response\n - Amazon review\n - customer feedback\nlicense: MIT\n---\n\n## 🔒 Security & Privacy\n✅ 数据隔离：所有操作仅在本地环境执行\n✅ 凭证保护：不存储第三方API密钥\n✅ 用户授权：所有写入/删除操作需用户明确确认\n✅ 最小权限：仅请求必要的环境变量\n\n---\n\n# Amazon Review Advisor（亚马逊评论应对助手）\n\n## 定位声明\n\n**不是评价分析工具**，而是卖家的**评论分析助手**与**品牌参考工具**。\n\n帮助卖家合规应对差评、分析产品反馈、提炼改进方向，让评论区成为品牌资产的增值地，而非噩梦源头。\n\n---\n\n## 核心功能\n\n### 功能1：评论情绪分类\n\n**输入**：评论文本（单条或批量）\n\n**输出**：\n- 情绪标注：🟢正面 / 🔴负面 / 🟡中性\n- 投诉焦点分类：\n - 📦 物流问题（配送慢、破损、丢件）\n - 🔧 质量问题（故障、不耐用、描述不符）\n - 📐 尺寸问题（偏差大、选错规格）\n - 🎁 包装问题（简陋、异味、礼盒损坏）\n - 👤 客服问题（响应慢、态度差、推诿）\n- 问题严重度：🔴高 / 🟡中 / 🟢低\n- **需重点关注的异常模式标注**\n\n---\n\n### 功能2：分类应对方案\n\n#### A. 真实体验型差评（值得尊重的反馈）\n\n**输出**：\n1. **给内部团队的改进建议**\n - 工厂端：具体工艺/材料问题\n - 运营端：详情页描述优化点\n - 物流端：包装加固方案\n\n2. **公开回复模板**（英文/中文双版）\n - 诚恳道歉 + 具体解决方案\n - 引导私信联系（避免评论区过多交涉）\n - 语气：专业、不卑不亢、不甩锅\n\n3. **产品改进方向提炼**\n - 高频问题优先级排序\n - v2.0 版本迭代建议\n\n#### B. 异常评论（需合规应对）\n\n**识别要素**：\n- 人身攻击/侮辱性语言\n- 隐私泄露（真实姓名、地址、电话）\n- 与产品无关（不相关内容）\n- 明显虚假信息（从未购买/内容不符）\n\n**输出**：\n1. **不合规要素梳理**\n2. **合规参考路径指引**\n - Amazon Seller Central → Contact Us → \"Review Reporting\"\n - 需要的证据材料清单\n3. **参考话术建议**（强调\"考虑评估\"而非\"建议关注\"）\n\n> ⚠️ 注意：本技能提供的是**合规应对参考**，非评价处理服务。是否通过由平台判定。\n\n---\n\n### 功能3：评价邀请指导\n\n**核心原则**：通过亚马逊官方渠道，对所有已完成订单的买家发送客观公正的评价邀请，建立完整的评价档案。\n\n> 所有评价邀请**仅使用亚马逊官方 \"Request a Review\" 功能**，不筛选、不区分买家满意度。\n\n#### 评价邀请最佳时机\n- ⏰ **黄金窗口**：订单送达后 **3-7 天**\n- 太早：买家还未使用，无法给出真实评价\n- 太晚：热情消退，遗忘细节\n\n#### 邀请话术模板\n\n**英文版（通过 Amazon 官方请求）**：\n```\nSubject: How's your experience with [Product Name]?\n\nHi [Buyer Name],\n\nThank you for your recent purchase! We'd love to hear about your experience.\n\nIf you have a moment, we'd appreciate it if you could share your thoughts by clicking \"Request a Review\" on your order page.\n\nYour feedback helps us improve and assists other shoppers in making informed decisions.\n\nBest regards,\n[Store Name]\n```\n\n#### 差评应对策略\n- 第一时间公开回复差评（展示重视态度）\n- 通过亚马逊站内信联系买家（提供解决方案）\n- **重要**：如需退款或补偿，必须在买家主动提出申请后处理，禁止以任何利益交换为条件诱导买家修改评价\n\n---\n\n### 功能4：评论趋势梳理\n\n**输入**：一段时间内的评论数据（可粘贴评论列表）\n\n**输出**：\n1. **问题频率统计**\n - 按类型汇总投诉数量\n - 识别\"集体投诉\"模式（同一批次问题）\n\n2. **同类产品对比发现**\n - 买家常提及的对比品牌\n - 同类产品优势/劣势分析\n\n3. **运营优化建议**\n - 详情页优化优先级\n - 库存/物流方案调整\n - 客服响应SLA制定\n\n4. **产品迭代方向**\n - 基于真实用户反馈的改款建议\n - 新品开发灵感\n\n---\n\n## 输入格式\n\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题，如\"物流投诉多\"]\n```\n\n**示例输入**：\n```\n产品信息：无线蓝牙耳机，型号X1，支持降噪\n\n待分析评论：\n1. \"Sound quality is amazing but the ea"},{"path":"README.md","content":"# Amazon Review Advisor\n\n> 🔰 亚马逊卖家的「情绪免疫系统」与「品牌护盾」\n\n[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)\n[![Platform](https://img.shields.io/badge/Platform-Coze-blue.svg)](https://coze.com)\n\n## 🎯 核心定位\n\n**不是删评工具**，而是帮助卖家**合规应对差评**、**分析反馈**、**提炼改进方向**的情绪免疫系统。\n\n## ✨ 功能概览\n\n### 1. 评论情绪分类\n- 🟢正面 / 🔴负面 / 🟡中性 自动识别\n- 投诉焦点分类：物流/质量/尺寸/包装/客服\n- 异常模式标注\n\n### 2. 分类应对方案\n\n| 类型 | 处理策略 |\n|------|----------|\n| **真实体验差评** | → 内部改进建议 + 公开回复模板 |\n| **异常评论** | → 违规要素梳理 + 合规申诉路径 |\n\n### 3. 评价邀请指导\n- ⏰ 最佳时机：送达后 **3-7 天**\n- 📝 话术模板（英文/中文）\n- ✅ 仅使用官方渠道，对所有买家一视同仁\n\n### 4. 评论趋势梳理\n- 问题频率统计\n- 产品迭代建议\n- 运营优化方向\n\n## 🚀 快速开始\n\n### 输入格式\n```\n产品信息：[ASIN / 产品名称 / 产品描述]\n\n待分析评论：[粘贴评论内容]\n\n关注点（可选）：[具体想解决的问题]\n```\n\n### 示例\n```\n产品信息：无线蓝牙耳机，型号X1\n\n待分析评论：\n1. \"Sound quality is amazing but the earbuds fell out easily.\" - 3 stars\n2. \"Battery lasted only 2 hours, not 8 as advertised.\" - 1 star\n\n关注点：了解产品质量问题类型\n```\n\n## ⚠️ 合规声明\n\n1. 本技能**不提供删评服务**，只提供合规应对指导\n2. 严禁虚假评论、刷单等违规行为\n3. 评价邀请**仅使用官方 \"Request a Review\" 功能**，对所有买家一视同仁\n4. **禁止以补偿、退款等利益交换诱导买家修改评价**\n5. 平台政策请以 Amazon 官方最新指南为准\n\n## 📁 文件结构\n\n```\namazon-review-advisor/\n├── SKILL.md # 技能主文件\n├── clawhub.yaml # ClawHub 元数据\n├── README.md # 本说明文档\n└── references/\n └── response-templates.md # 回复模板库\n```\n\n## 🔗 相关资源\n\n- [Amazon Seller Central](https://sellercentral.amazon.com)\n- [Review Reporting Guidelines](https://www.amazon.com/gp/help/customer/html.html?plattr=FOOT)\n- [Request a Review Feature](https://sellercentral.amazon.com/learn/courses?moduleId=8eb9f36c&quizId=34b&readId=a5e5c43a)\n\n## 📄 License\n\nMIT License - feel free to use and modify."},{"path":"_meta.json","content":"{\n \"ownerId\": \"kn7ch74w4kf43pffbq4pxda0w584hy2v\",\n \"slug\": \"amazon-review-advisor\",\n \"version\": \"1.2.1\",\n \"publishedAt\": 1778291129836\n}"},{"path":"references/response-templates.md","content":"# 评论回复模板库\n\n> 包含英文版（Amazon官方回复）和中文版（内部参考）\n\n---\n\n## 一、公开回复模板\n\n### 1.1 质量问题类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for bringing this to our attention. We're truly sorry that [specific issue] did not meet your expectations.\n\nWe take product quality very seriously and have already shared your feedback with our quality control team for immediate investigation. [Specific improvement action]\n\nAs a next step, we'd like to make this right for you. Please contact us at [email] with your order number so we can discuss options.\n\nWe appreciate your honesty and hope to serve you better in the future.\n\nBest regards,\n[Store Name] Customer Support\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。我们对[具体问题]给您带来的不便深表歉意。\n\n我们已将您的反馈转达给质量控制团队进行核查。同时[已采取的改进措施]。\n\n为了让您满意，我们愿意提供解决方案。请通过[邮箱]联系我们，提供订单号，我们会尽快处理。\n\n感谢您的反馈，期待为您做得更好。\n\n此致敬礼\n[店铺名称] 客服团队\n```\n\n### 1.2 物流问题类\n\n**英文版**：\n```\nDear Customer,\n\nWe're sorry to hear about your [shipping/delivery experience]. This is not the standard we strive for.\n\nWe've raised this with our logistics partner to prevent similar issues in the future.\n\nIn the meantime, please reach out to [email] with your order number so we can look into a resolution for you.\n\nThank you for your patience and understanding.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n很遗憾听到您的[物流/配送体验]未达标准。这不是我们追求的服务水平。\n\n我们已经与物流合作伙伴沟通，以避免类似问题再次发生。\n\n同时，请通过[邮箱]联系我们并提供订单号，我们会为您跟进解决方案。\n\n感谢您的耐心与理解。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.3 尺寸/描述不符类\n\n**英文版**：\n```\nDear Customer,\n\nThank you for your feedback. We're sorry the product didn't match your expectations regarding [size/specs/description].\n\nTo help future customers, we've updated our listing with more accurate measurements and clearer photos [if applicable].\n\nIf you'd like to return or exchange the item, please visit our returns portal at [link] or contact us directly.\n\nWe value your input and apologize for any confusion.\n\nBest regards,\n[Store Name]\n```\n\n**中文参考**：\n```\n尊敬的买家，\n\n感谢您的反馈。很抱歉产品的[尺寸/规格/描述]与您的预期不符。\n\n为帮助其他买家做出准确判断，我们已在详情页更新了更准确的测量数据和图片[如适用]。\n\n如需退换货，请访问我们的退换货页面[链接]或直接联系我们。\n\n感谢您的反馈，对造成的不便深表歉意。\n\n此致敬礼\n[店铺名称]\n```\n\n### 1.4 中性/体验型差评\n\n**英文版**：\n```\nDear Customer,\n\nThank you for sharing your experience. We appreciate the balanced perspective.\n\nWe've noted your feedback about [specific point] and are working on improvements.\n\nIf there's anything we can assist you with, please don't hesitate to reach out.\n\nBest regards,\n[Store Name]\n```\n\n---\n\n## 二、私信跟进模板（差评后48小时内）\n\n### 2.1 问题解决型\n\n**英文版**：\n```\nHi [Buyer Name],\n\nI noticed your recent review and wanted to personally reach out.\n\nI'm [Name] from [Store Name] customer experience team. We're sorry [specific issue] affected your experience.\n\nWe'd like to make this right for you. Could you please email us at [email] with your order number so we can discuss options?\n\nThank you for giving us the chance to improve.\n\nBest,\n[Name]\n```\n\n**中文参考**：\n```\n您好 [买家姓名]，\n\n我注意到了您最近的反馈，想亲自与您联系。\n\n我是[店铺名称]客服团队的[姓名]。[具体问题]给您带来了不便，我们深感抱歉。\n\n我们希望能为您妥善解决这个问题。能否请您的邮箱联系我们[邮箱]，并提供订单号，以便我们讨论解决方案？\n\n感谢您给予我们改进的机会。\n\n此致敬礼\n[姓名]\n```\n\n### 2.2 售后关怀型"},{"path":"clawhub.yaml","content":"name: amazon-review-advisor\nversion: \"1.2.1\"\ntagline: 评价管理顾问 - 亚马逊Review全生命周期管理\ndescription: \n zh: >\n 🔰 定位：卖家的「评论分析助手」与「品牌参考工具」\n\n 核心价值：\n • 评论情绪分类 — 识别反馈焦点，标注需要关注的模式\n • 分类应对参考 — 真实差评给改进建议，不合规评论引导参考官方渠道\n • 评价邀请指导 — 官方渠道 + 最佳时机建议 + 参考话术\n • 评论趋势梳理 — 提炼产品/运营优化方向\n\n ⚠️ 重要提醒：\n • 本技能仅提供合规应对参考，不保证处理结果\n • 评价邀请仅使用官方功能，对所有买家一视同仁\n • 禁止以任何利益交换诱导买家修改评价\n \n Use when 收到差评需要处理、需要评价分析策略、优化评价获取\n Trigger on 评价管理, 差评处理, Review分析, 买家反馈, 评价策略, 好评获取, 评论监控, Vine计划\n \n en: >\n 🔰 Positioning: Seller's \"Review Analysis Assistant\" & Brand Reference Tool\n \n Core Features:\n • Review sentiment classification — Identify feedback focus, flag patterns\n • Categorized response references — Real negative feedback → improvement suggestions; Policy-violating reviews → official channel guidance\n • Review invitation guidance — Official channels + timing recommendations + reference scripts\n • Review trend analysis — Extract product/operation optimization directions\n \n ⚠️ Disclaimer:\n • This skill provides compliant response references only, does not guarantee outcomes\n • All review invitations use official Amazon features, treating all buyers equally\n • Prohibited: offering compensation/incentives in exchange for review modifications\n \nkeywords:\n - amazon\n - review analysis\n - seller tools\n - product reviews\n - customer feedback\n - e-commerce\n - review response\n - 亚马逊\n - 评论分析\n - 差评应对\n - 卖家工具\n - review management\n - negative review response\n - Amazon review\ncategory: e-commerce\n\nauthor:\n name: 秒技工作室\n link: https://xiaping.coze.site\n\nchangelog:\n - version: 1.2.1\n date: 2026-05-09\n changes:\n - 增强合规声明，明确功能边界\n - 添加\"不参与、不支持、不指导任何形式的评价操纵\"声明\n - 添加功能边界清单（可以/不可以）\n - 更新触发词覆盖\n - version: 1.2.0\n date: 2026-05-09\n changes:\n - Initial 1.2.x release (deprecated)\n - version: 1.1.0\n date: 2026-05-04\n changes:\n - 新增安全与隐私声明\n - 扩展触发词覆盖（中英文混合）\n - 优化Summary结构\n - 添加亚马逊运营三件套互链\n - version: 1.0.2\n date: 2026-05-01\n changes:\n - Bug fixes and improvements\n - version: 1.0.0\n date: 2026-05-01\n changes:\n - Initial release\n\nhomepage: https://xiaping.coze.site\nlicense: MIT-0\n\nplatform:\n - coze\n\nlanguage: \n - zh\n - en\n\ntags:\n - amazon seller\n - review analysis\n - customer service\n - product improvement\n - 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