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This system autonomously ingests, filters, classifies, and responds to incoming enterprise customer emails with deterministic human-in-the-loop escalation guardrails.\n\n---\n\n## 🚀 Key Features & Architectural Highlights\n\n- **Multi-Agent Sequential Orchestration**: Built with CrewAI to pass context seamlessly across specialized worker agents.\n- **Spam & Phishing Defense**: Accurately detects and discards phishing attempts without burning triage resources.\n- **Context-Aware Triage**: Distinguishes standard commercial inquiries from mission-critical technical emergencies.\n- **Human-in-the-Loop Safety Guardrails**: Prevents automated hallucinations during outages/legal disputes by generating structured P1 internal escalation tickets (`STATUS: LEAVE_FOR_HUMAN`).\n- **Automated Customer Engagement**: Generates customized onboarding replies with pricing, delivery estimates, and scheduling links for standard inquiries.\n\n---\n\n## 🛠️ Tech Stack\n\n- **Framework**: CrewAI\n- **LLM**: Google Gemini (`gemini/gemini-3.5-flash`)\n- **Language**: Python 3.11+\n- **Environment Management**: `python-dotenv`\n---\n## 🧠 Multi-Agent Architecture\n```mermaid\nflowchart TD\n    A[📩 Incoming Email] --> B{🛡️ Junk Filter Agent}\n    \n    %% Branching\n    B -->|Junk / Spam| C[🗑️ Trash: ACTION TRASHED]\n    B -->|Legitimate| D[⚙️ Categorizer Agent]\n    \n    %% Spacer to keep trash away from escalation flow\n    C ~~~ D\n    \n    %% Second Tier Branching\n    D -->|Hard: Outage / Legal Risk| E[👤 Human Review: LEAVE_FOR_HUMAN]\n    D -->|Easy: Pricing / General FAQ| F[✍️ Response Writer Agent]\n    \n    %% Outcomes\n    E --> G[🎫 P1 Escalation Ticket Generated]\n    F --> H[✉️ Draft Reply: $99/mo + Calendly]\n```\n## 📊 Validated Edge-Case Scenarios\n\n| Scenario | Input Type | Decision / Action | Generated Output |\n| :--- | :--- | :--- | :--- |\n| **Scenario 1** | Commercial Pricing Inquiry (Rajesh) | `EASY_RESPONSE` | `report_1_easy_response.md` (Professional Draft Reply) |\n| **Scenario 2** | Gift Card Phishing Email | `JUNK` | `report_2_junk_trashed.md` (`ACTION: TRASHED`) |\n| **Scenario 3** | Live Outage & Legal Action Threat | `HARD_RESPONSE` | `report_3_hard_escalation.md` (`STATUS: LEAVE_FOR_HUMAN` P1 Ticket) |\n\n## ⚙️ How to Run Locally\n\n1. **Clone the Repository:**\n   ```bash\n   git clone https://github.com/satyanarayana51115/autonomous-email-triage-agent.git\n   cd autonomous-email-triage-agent\n   ```\n2. **Setup Virtual Environment:**\n   ```\n   python -m venv venv\n   ```\n3. **On Windows:**\n   ```\n   .\\venv\\Scripts\\activate\n   ```\n4. **Install Dependencies:**\n   ```\n   pip install -r requirements.txt\n   ```\n5. **Configure API Keys:**\n   ```\n   GEMINI_API_KEY=your_gemini_api_key_here\n   ```\n6. **Run the Code:**\n   ```\n   python main.py\n   ```\n   \n\n","readmeExcerpt":"🤖 Autonomous Multi-Agent Email Triage & Incident Escalation System An enterprise-grade, multi-agent AI pipeline built using **CrewAI**, **Google Gemini 2.5 Flash**, and **Python**. 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