{"id":"05d04bae-7ec8-4e69-b55a-cbe9ee0acd67","slug":"dify-langgenius-customer-email-automation","name":"Customer Email Automation","description":"This workflow automates the handling of inbound customer emails. Given a customer’s name, email subject and body, it classifies the query into predefined categories (e.g. product inquiry, refund request), retrieves relevant knowledge from your dataset, and uses an agent to compose a personalised reply that addresses the customer’s concerns. It streamlines customer support and ensures consistent responses.","capabilities":["workflow","support","operations","sales","cohere","openai"],"protocols":[],"safetyScore":82,"overallRank":88.9,"trustScore":null,"trust":null,"source":"DIFY_MARKETPLACE","updatedAt":"2026-05-26T06:44:35.189Z"}