{"id":"a55012b8-043e-48d7-acdd-fa652a936231","slug":"dify-langgenius-work-ticket-system","name":"work ticket system","description":"This workflow acts as an intelligent ticket‑handling system. It receives ticket details via a webhook, extracts key information, classifies the ticket type (e.g. return, account issue, product question), retrieves relevant articles from a knowledge base and generates a response. It can also send notifications to team channels (e.g., Slack or Discord) and keep track of ticket status. The template is suitable for helpdesk automation and customer service triage.","capabilities":["workflow","it","operations","dify-gmail","discord","openai"],"protocols":[],"safetyScore":82,"overallRank":89.9,"trustScore":null,"trust":null,"source":"DIFY_MARKETPLACE","updatedAt":"2026-06-01T00:29:00.179Z"}