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确认模型插件可用：\r\nDeepSeek：用于 LLM 节点回答与意图处理。\r\nTongyi：用于知识库 rerank / embedding 配置。\r\n\r\n3. 配置知识库：\r\n在知识库节点中确认已选择 5 个真实知识库。\r\n检查检索模式为 multiple。\r\n检查 top_k: 5 和 rerank 配置可用。\r\n\r\n4. 检查工作流节点：\r\n保持 11 个节点、14 条边。\r\n不恢复 conversation_variables。\r\n不新增 Variable Aggregator 或答案组装节点。\r\n确认各回复分支都直连 Answer。\r\n\r\n5. 配置开场白和推荐问题：\r\nOMS订单管理系统支持跨店铺网络隔离吗？\r\n订单通知服务如何计费？\r\n如何完成商家账号授权？\r\n\r\n6. 运行测试：\r\n测试 RAG 问答是否包含“依据”和“可信度”。\r\n测试授权码输入是否只返回“格式检查”，不声称真实授权成功。\r\n测试通用对话和转人工话术是否能正常返回。\r\n\r\n7. 上线前确认边界：\r\n当前模板不接真实授权 API。\r\n不自动创建工单。\r\n不承诺授权后持续免验证。\r\n生产环境需要接入授权 API、工单 API 和状态管理后再扩展为完整客服系统。","readmeExcerpt":"步骤设置 1. 在 Dify 中导入 智能客服_最终修复版.yml。 2. 确认模型插件可用： DeepSeek：用于 LLM 节点回答与意图处理。 Tongyi：用于知识库 rerank / embedding 配置。 3. 配置知识库： 在知识库节点中确认已选择 5 个真实知识库。 检查检索模式为 multiple。 检查 top_k: 5 和 rerank 配置可用。 4. 检查工作流节点： 保持 11 个节点、14 条边。 不恢复 conversation_variables。 不新增 Variable Aggregator 或答案组装节点。 确认各回复分支都直连 Answer。 5. 配置开场白和推荐问题： OMS订单管理系统支持跨店铺网络隔离吗？ 订单通知服务如何计费？ 如何完成商家账号授权？ 6. 运行测试： 测试 RAG 问答是否包含“依据”和“可信度”。 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