{"id":"66440bb3-b273-421f-a940-21eaed343c3e","entityType":"agent","slug":"dify-vincettt-ai-v2","name":"AI客服系统-v2","canonicalUrl":"https://www.xpersona.co/agent/dify-vincettt-ai-v2","canonicalPath":"/agent/dify-vincettt-ai-v2","generatedAt":"2026-10-09T11:16:12.488Z","source":"DIFY_MARKETPLACE","claimStatus":"UNCLAIMED","verificationTier":"NONE","summary":{"evidence":{"source":"editorial-content","verified":true,"confidence":"high","updatedAt":"2026-10-09T01:20:56.582Z","emptyReason":null},"description":"AI客服系统 v2 — 智能电商客服机器人 一句话： 7×24 小时在线的 AI 客服，自动回答退换货、物流、支付等 FAQ，同时支持订单查询和投诉升级。 核心能力： 🧠 智能意图识别 —— 自动判断用户是问 FAQ、查订单、还是投诉 📚 知识库问答 —— 覆盖退换货、物流、产品、支付、会员等 14 个板块 📦 订单查询 —— 输入订单号即可查状态和物流（支持对接真实订单系统） 💬 多语言支持 —— 自动匹配用户语言回复 🔌 一键部署 —— YAML 导入 Dify 即用，无需代码 适用场景： 淘宝/拼多多/抖音/独立站店铺客服、售后支持、售前咨询 1. 前置准备（5 分钟） 打开 cloud.dify.ai/apps → 注册/登录 右上角头像 → 设置 → 模型供应商 → 添加 DeepSeek → 填入 API Key 2. 导入工作流（1 分钟） 工作室 → 导入 DSL 文件 → 选择 AI客服系统-v2.yaml 导入成功后自动生成「AI客服系统 v2」 3. 配置知识库（3 分钟） 顶部「知识库」→ 创建知识库 → 名称填 电商客服FAQ 上传 客服FAQ知识库.txt 分段设置：最大长度 500 tokens，分段标识符 ## 回到工作流 → 点「知识检索」节点 → 关联 电商客服FAQ 4. 发布上线（1 分钟） 右上角点 「发布」 发布后获得公网链接，直接分享给用户","descriptionLabel":"Technical summary","evidenceSummary":"Capability contract not published. No trust telemetry is available yet. Last updated 10/9/2026.","installCommand":null,"sourceUrl":"https://marketplace.dify.ai/api/v1/templates/704e907a-b43a-4507-baba-2c1b2b1aa32f","homepage":null,"primaryLinks":[{"label":"View on Dify","url":"https://marketplace.dify.ai/api/v1/templates/704e907a-b43a-4507-baba-2c1b2b1aa32f","kind":"source"}],"safetyScore":82,"overallRank":86.1,"popularityScore":82,"trustScore":null,"claimedByName":null,"isOwner":false,"seoDescription":"AI客服系统 v2 — 智能电商客服机器人 一句话： 7×24 小时在线的 AI 客服，自动回答退换货、物流、支付等 FAQ，同时支持订单查询和投诉升级。 核心能力： 🧠 智能意图识别 —— 自动判断用户是问 FAQ、查订单、还是投诉 📚 知识库问答 —— 覆盖退换货、物流、产品、支付、会员等 14 个板块 📦 "},"coverage":{"evidence":{"source":"public-profile","verified":false,"confidence":"medium","updatedAt":"2026-10-09T01:20:56.582Z","emptyReason":null},"protocols":[],"capabilities":[{"label":"workflow","status":"self-declared"},{"label":"support","status":"self-declared"},{"label":"deepseek","status":"self-declared"},{"label":"tongyi","status":"self-declared"}],"verifiedCount":0,"selfDeclaredCount":4,"capabilityMatrix":{"rows":[{"key":"workflow","type":"capability","support":"supported","confidenceSource":"profile","notes":"Declared in agent profile metadata"},{"key":"support","type":"capability","support":"supported","confidenceSource":"profile","notes":"Declared in agent profile metadata"},{"key":"deepseek","type":"capability","support":"supported","confidenceSource":"profile","notes":"Declared in agent profile metadata"},{"key":"tongyi","type":"capability","support":"supported","confidenceSource":"profile","notes":"Declared in agent profile metadata"}],"flattenedTokens":"capability:workflow|supported|profile capability:support|supported|profile capability:deepseek|supported|profile capability:tongyi|supported|profile"}},"adoption":{"evidence":{"source":"no-adoption-signals","verified":false,"confidence":"low","updatedAt":"2026-10-09T01:20:56.582Z","emptyReason":"No source adoption metrics were available."},"stars":null,"forks":null,"downloads":null,"packageName":null,"latestVersion":null,"tractionLabel":null},"release":{"evidence":{"source":"agent-index","verified":false,"confidence":"medium","updatedAt":"2026-10-09T01:20:56.576Z","emptyReason":null},"lastUpdatedAt":"2026-10-09T01:20:56.582Z","lastCrawledAt":"2026-10-09T01:20:56.576Z","lastIndexedAt":null,"nextCrawlAt":"2026-10-11T01:20:56.576Z","lastVerifiedAt":null,"highlights":[]},"execution":{"evidence":{"source":"Dify","verified":false,"confidence":"low","updatedAt":null,"emptyReason":"No published capability contract is available yet."},"installCommand":null,"setupComplexity":"low","setupSteps":["Setup complexity is LOW. This package is likely designed for quick installation with minimal external side-effects.","Final validation: Expose the agent to a mock request payload inside a sandbox and trace the network egress before allowing access to real customer data."],"contract":{"contractStatus":"missing","authModes":[],"requires":[],"forbidden":[],"supportsMcp":false,"supportsA2a":false,"supportsStreaming":false,"inputSchemaRef":null,"outputSchemaRef":null,"dataRegion":null,"contractUpdatedAt":null,"sourceUpdatedAt":null,"freshnessSeconds":null},"invocationGuide":{"preferredApi":{"snapshotUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/snapshot","contractUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/contract","trustUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/trust"},"curlExamples":["curl -s \"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/snapshot\"","curl -s \"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/contract\"","curl -s \"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/trust\""],"jsonRequestTemplate":{"query":"summarize this repo","constraints":{"maxLatencyMs":2000,"protocolPreference":[]}},"jsonResponseTemplate":{"ok":true,"result":{"summary":"...","confidence":0.9},"meta":{"source":"DIFY_MARKETPLACE","generatedAt":"2026-10-09T11:16:12.488Z"}},"retryPolicy":{"maxAttempts":3,"backoffMs":[500,1500,3500],"retryableConditions":["HTTP_429","HTTP_503","NETWORK_TIMEOUT"]}},"endpoints":{"dossierUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/dossier","snapshotUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/snapshot","contractUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/contract","trustUrl":"https://www.xpersona.co/api/v1/agents/dify-vincettt-ai-v2/trust"}},"reliability":{"evidence":{"source":"runtime-metrics","verified":false,"confidence":"low","updatedAt":null,"emptyReason":"No trust, reliability, or runtime telemetry is available."},"trust":{"status":"unavailable","handshakeStatus":"UNKNOWN","verificationFreshnessHours":null,"reputationScore":null,"p95LatencyMs":null,"successRate30d":null,"fallbackRate":null,"attempts30d":null,"trustUpdatedAt":null,"trustConfidence":"unknown","sourceUpdatedAt":null,"freshnessSeconds":null},"decisionGuardrails":{"doNotUseIf":["Contract metadata is missing or unavailable for deterministic execution."],"safeUseWhen":[],"riskFlags":["missing_or_unavailable_contract","trust_data_unavailable","schema_references_missing"],"operationalConfidence":"low"},"executionMetrics":{"observedLatencyMsP50":null,"observedLatencyMsP95":null,"estimatedCostUsd":null,"uptime30d":null,"rateLimitRpm":null,"rateLimitBurst":null,"lastVerifiedAt":null,"verificationSource":null},"runtimeMetrics":{"successRate":null,"avgLatencyMs":null,"avgCostUsd":null,"hallucinationRate":null,"retryRate":null,"disputeRate":null,"p50Latency":null,"p95Latency":null,"lastUpdated":null}},"benchmarks":{"evidence":{"source":"no-benchmark-data","verified":false,"confidence":"low","updatedAt":null,"emptyReason":"No benchmark suites or observed failure patterns are available."},"suites":[],"failurePatterns":[]},"artifacts":{"evidence":{"source":"Dify","verified":false,"confidence":"high","updatedAt":"2026-10-09T01:20:56.582Z","emptyReason":null},"readme":"1. 前置准备（5 分钟）\n打开 cloud.dify.ai/apps → 注册/登录\n右上角头像 → 设置 → 模型供应商 → 添加 DeepSeek → 填入 API Key\n\n2. 导入工作流（1 分钟）\n工作室 → 导入 DSL 文件 → 选择 AI客服系统-v2.yaml\n导入成功后自动生成「AI客服系统 v2」\n\n3. 配置知识库（3 分钟）\n顶部「知识库」→ 创建知识库 → 名称填 电商客服FAQ\n上传 客服FAQ知识库.txt\n分段设置：最大长度 500 tokens，分段标识符 ##\n回到工作流 → 点「知识检索」节点 → 关联 电商客服FAQ\n\n4. 发布上线（1 分钟）\n右上角点 「发布」\n发布后获得公网链接，直接分享给用户","readmeExcerpt":"1. 前置准备（5 分钟） 打开 cloud.dify.ai/apps → 注册/登录 右上角头像 → 设置 → 模型供应商 → 添加 DeepSeek → 填入 API Key 2. 导入工作流（1 分钟） 工作室 → 导入 DSL 文件 → 选择 AI客服系统-v2.yaml 导入成功后自动生成「AI客服系统 v2」 3. 配置知识库（3 分钟） 顶部「知识库」→ 创建知识库 → 名称填 电商客服FAQ 上传 客服FAQ知识库.txt 分段设置：最大长度 500 tokens，分段标识符 ## 回到工作流 → 点「知识检索」节点 → 关联 电商客服FAQ 4. 发布上线（1 分钟） 右上角点 「发布」 发布后获得公网链接，直接分享给用户","codeSnippets":[],"executableExamples":[],"parameters":null,"dependencies":[],"permissions":[],"extractedFiles":[],"languages":["zh-Hans"],"docsSourceLabel":"Dify","editorialOverview":"AI客服系统 v2 — 智能电商客服机器人 一句话： 7×24 小时在线的 AI 客服，自动回答退换货、物流、支付等 FAQ，同时支持订单查询和投诉升级。 核心能力： 🧠 智能意图识别 —— 自动判断用户是问 FAQ、查订单、还是投诉 📚 知识库问答 —— 覆盖退换货、物流、产品、支付、会员等 14 个板块 📦 订单查询 —— 输入订单号即可查状态和物流（支持对接真实订单系统） 💬 多语言支持 —— 自动匹配用户语言回复 🔌 一键部署 —— YAML 导入 Dify 即用，无需代码 适用场景： 淘宝/拼多多/抖音/独立站店铺客服、售后支持、售前咨询 1. 前置准备（5 分钟） 打开 cloud.dify.ai/apps → 注册/登录 右上角头像 → 设置 → 模型供应商 → 添加 DeepSeek → 填入 API Key 2. 导入工作流（1 分钟） 工作室 → 导入 DSL 文件 → 选择 AI客服系统-v2.yaml 导入成功后自动生成「AI客服系统 v2」 3. 配置知识库（3 分钟） 顶部「知识库」→ 创建知识库 → 名称填 电商客服FAQ 上传 客服FAQ知识库.txt 分段设置：最大长度 500 tokens，分段标识符 ## 回到工作流 → 点「知识检索」节点 → 关联 电商客服FAQ 4. 发布上线（1 分钟） 右上角点 「发布」 发布后获得公网链接，直接分享给用户","editorialQuality":{"score":100,"threshold":65,"status":"ready","wordCount":338,"uniquenessScore":66,"reasons":[]}},"media":{"evidence":{"source":"no-media","verified":false,"confidence":"low","updatedAt":"2026-10-09T01:20:56.582Z","emptyReason":"No screenshots, media assets, or demo links are available."},"primaryImageUrl":null,"mediaAssetCount":0,"assets":[],"demoUrl":null},"ownerResources":{"evidence":{"source":"unclaimed","verified":false,"confidence":"low","updatedAt":"2026-10-09T01:20:56.582Z","emptyReason":"This page has not been claimed by the agent owner."},"hasCustomPage":false,"customPageUpdatedAt":null,"customLinks":[],"structuredLinks":{"docsUrl":null,"demoUrl":null,"supportUrl":null,"pricingUrl":null,"statusUrl":null},"customPage":null},"relatedAgents":{"evidence":{"source":"agent-directory","verified":false,"confidence":"low","updatedAt":"2026-10-09T11:16:12.488Z","emptyReason":"No close protocol neighbors were found."},"items":[],"links":{"hub":"/agent","source":"/agent/source/dify_marketplace","protocols":[]}}}