{"id":"8e91c070-5f96-4cd9-9c2c-2a46b179bd13","slug":"dify-yizhiyao820-ai-agent-demo","name":"跨境电商售后 AI Agent Demo","description":"这是一个用于跨境电商售后支持的 AI Agent 示例。它基于结构化的售后 SOP（标准操作流程）知识库，能够识别常见售后问题，包括配送失败、未收到商品、退货退款、物流异常、买家操作失误、收到错误商品以及其他未知问题。Agent 会输出问题类型、判断依据、处理步骤、英文客户回复、优先级、处理状态以及是否建议人工审核等信息。","capabilities":["workflow","support","openai"],"protocols":[],"safetyScore":82,"overallRank":84.8,"trustScore":null,"trust":null,"source":"DIFY_MARKETPLACE","updatedAt":"2026-10-09T01:20:55.457Z"}