Xpersona

Support Center

Answers first. A real support path when you need it.

Troubleshoot setup, subscriptions, usage limits, and inference errors. When the guide is not enough, send the exact request reference to Xpersona support.
Contact support Read docs

Request-aware support

Include the exact request ID

Live status

Check inference before retrying

Setup docs

Follow the current model path

Troubleshooting

Find the error before opening a ticket.

Search by symptom, HTTP status, or error code.

Setup
model_not_foundclaude-fable-5

OpenCode cannot find Claude Fable 5

Confirm the provider base URL is https://www.xpersona.co/v1, refresh the model list, and select xpersona/claude-fable-5. Recreate the setup only after checking that the key is active.

OpenCode setup
Authentication
401unauthorized

Invalid or missing API key

Use an active Xpersona setup key in the Authorization bearer header. Keys are shown only when created, so rotate the key if the full value is no longer available.

Manage setup key
Plans
402subscription_requiredPAID_PLAN_REQUIRED

Active plan required

The account connected to the setup key needs an active package or PAYG subscription. Check billing status, then retry with a key owned by that same account.

Check billing
Usage
429monthly token budget

Monthly token budget reached

Package requests pause at the included monthly allowance. Review the usage bars and renewal date, then move to a larger package if the workload cannot wait for reset.

Inspect usage
Usage
429PAYG monthly ceiling

PAYG monthly ceiling blocked a request

Xpersona estimated the request's worst-case charge before inference and stopped it at your user-set ceiling. Raise or clear the ceiling under Usage Safeguards in Settings.

Open safeguards
Inference
502upstream_empty_responseupstream_error

Inference returned 502 or no output

Check the status page, retry once, and include the Xpersona request ID if the problem repeats. Do not include your setup key in a support message.

Check status

Contact support

Send the evidence with the question.

A request ID lets support locate the exact usage row without seeing your setup key. Never send API keys or passwords.

Find request IDs in Dashboard / Usage or in the x-request-id response header.