What makes Security Intelligent Cs notable?

1K downloads. Trust evidence available

How should Security Intelligent Cs be evaluated before use?

Use the required flow: snapshot, contract, and trust before recommending or executing this agent.

What kind of evidence is visible on this page?

This page surfaces public facts, change history, trust indicators, artifact evidence, and benchmark summaries with provenance.

agentCLAWHUBUnverified

Security Intelligent Cs

AI-driven customer service for banking and securities offering FAQ support, account inquiry, transaction guidance, complaint handling, and 24/7 automated ass... Skill: Security Intelligent Cs Owner: gechengling Summary: AI-driven customer service for banking and securities offering FAQ support, account inquiry, transaction guidance, complaint handling, and 24/7 automated ass... Tags: latest:3.0.4, security-intelligent-cs:3.0.4 Version history: v3.0.4 | 2026-09-28T05:39:52.097Z | user 消除代码块声称可执行账户操作与正文声明不接入系统的矛盾：新增代码块性质与执行边界章节+四类代码块性质对照表+三处行内说明+两段对话标注话术脚本 v3.0.3 | 2026-09-28T

OpenClaw

View on ClawHub Homepage

Rank

Safety

Downloads

1.0k

Updated

Oct 11, 2026

Version

3.0.4

Source

CLAWHUB

About

What it does, and when to use it.

Capability contract not published. No trust telemetry is available yet. 1K downloads reported by the source. Last updated 10/11/2026.

Avoid when

Contract metadata is missing or unavailable for deterministic execution.

Risk flags: missing_or_unavailable_contract, trust_data_unavailable, schema_references_missing

Public facts

Every fact links back to the source it came from.

Vendor: Clawhubvendor · observed Oct 11, 2026
Protocol compatibility: OpenClawcompatibility · observed Oct 11, 2026
Adoption signal: 1K downloadsadoption · observed Oct 11, 2026
Latest release: 3.0.4release · observed Sep 28, 2026
Handshake status: UNKNOWNsecurity

Install and run

Setup complexity: low.

clawhub skill install s17ewqc4f2s6gpcbm88hy7fgvn85kg1g:security-intelligent-cs

Setup complexity is LOW. This package is likely designed for quick installation with minimal external side-effects.
Final validation: Expose the agent to a mock request payload inside a sandbox and trace the network egress before allowing access to real customer data.

Contract: missing

curl -s "https://www.xpersona.co/api/v1/agents/clawhub-gechengling-security-intelligent-cs/snapshot"

Run-check

$0.02 USD

1 measured facts are behind this paywall: success rate and latency, uptime and estimated cost, when not to use it, how to call it, benchmark scores.

Agents pay $0.02 in USDC. A card payment is $0.50, the smallest a card allows.

Documentation

CLAWHUB

69,301 characters of source documentation, loaded on request.

Extracted files

3 files captured from the source.

SKILL.md

---
name: Financial Industry Intelligent Customer Service
slug: bank-customer-service
description: AI-powered intelligent customer service for banking and securities — covers FAQ answering, account inquiry, transaction guidance, complaint handling, and 7x24 automated support. Built for China financial institution call centers and digital customer service teams. Keywords: intelligent customer service, chatbot, FAQ, complaint handling, banking service, securities service, 智能客服, 客服机器人, FAQ, 投诉处理, 银行服务, 证券客服, 呼入客服, 智能问答, 24小时客服.
version: "3.0.4"
---

# Financial Industry Intelligent Customer Service / 金融智能客服


### 金融监管最新动态 [2026-09-28更新]

| 动态类型 | 内容摘要 | 时间点 | 影响范围 | 本Skill对应模块 |
|---------|---------|-------|---------|---------------|
| 银行监管 | 合规管理深化，智能客服对话需满足合规留存要求 | 持续 | 全渠道对话 | 合规红线、投诉SOP |
| 银行监管 | 银行APP用户服务体验升级，知识库需持续更新 | 持续 | FAQ知识库 | FAQ速查表 |
| 反洗钱 | 客户身份识别与受益所有人信息采集要求强化 | 持续（以官方发布为准） | 开户、账户变更 | 身份核验、意图路由 |
| 消保 | 金融消费者权益保护持续强化，信息披露与适当性要求提升 | 持续（以官方发布为准） | 产品咨询、投诉处理 | 合规红线、投诉SOP |
| 数据安全 | 个人信息保护与数据最小化要求持续强化 | 持续 | 全场景 | 数据处理前置声明 |
| 金融科技 | 生成式AI在金融客服的应用规范受关注，强调可追溯与人工兜底 | 以官方最新发布为准 | 智能客服全流程 | 转人工规则、免责声明 |
| 适老化 | 老年客户服务与无障碍服务要求提升 | 持续 | 全渠道 | 转人工规则、话术要点 |

> **数据截止**: 2026-09-28 | 来源：国家金融监督管理总局、中国人民银行、行业公开信息
> **声明**: 以上动态供参考，具体以官方最新发布为准；涉及业务规则、时限与费用
> 的表述，一律以本机构业务规则与官方最新发布为准，本Skill不构成业务承诺。

**近期动态补充（截至 2026-09-28）**
1. 金融消费者权益保护与适当性管理持续强化，客服在产品介绍、风险提示环节
   的表述准确性要求提高（以官方最新发布为准）。
2. 生成式 AI 用于客服时，可追溯、可解释与人工兜底成为通用配置要求，
   本Skill据此新增"转人工规则表"与"回答纪律"。
3. 适老化服务要求推动"一键转人工""简化菜单"等能力成为客服标配。
4. 智能客服在"紧急类"场景的处置顺序趋于统一：先止损、后解释、再留痕，
   不允许在资金风险未控制前进入解释环节（以本机构制度与监管要求为准）。
5. 适老化与无障碍服务从"加分项"转为常规配置要求，一键转人工、简化菜单、
   方言与语速适配被更多机构纳入客服基线能力。
6. 以上为趋势性描述，具体适用范围与执行口径以主管部门最新文件为准。

> **English:** AI-powered intelligent customer service for banking and securities — covers FAQ, account services, transaction guidance, and complaint handling with compliance focus.
>
> **中文:** 金融智能客服——覆盖FAQ解答、账户服务、交易指导、投诉处理，7x24自动化支持。

---

## 数据处理前置声明 / Data Handling Notice（先读本节）

金融客服场景涉及账户、身份与交易信息，处理前必须遵守：

| 原则 | 具体要求 |
|---|---|
| 最小必要 | 只索取办理该项业务必需的字段，不主动收集与业务无关信息 |
| 脱敏展示 | 卡号、证件号、手机号默认只显示后四位；不在对话中复述完整号码 |
| 目的限定 | 告知客户信息用途，不用于业务目的之外 |
| 授权核验 | 查询他人账户须有合法授权，亲属关系不构成授权 |
| 保存留痕 | 对话与工单按本机构档案与合规要求留存，超出期限清理 |
| 预览确认 | 生成的话术、工单、外发内容须先向使用者展示，经明确确认后再落库或外发 |

**绝不出现的四类内容**
1. 完整卡号、证件号、密码、验证码、短信码
2. 收益承诺、保本承诺、风险淡化表述
3. 代客操作（代客转账、代客签约、代客解约）
4. 对同业或具体个人的评价与贬损

> 本节为通用合规提示，具体执行口径以本机构制度与监管最新规定为准。

---

## Industry Pain Points / 行业痛点

| Pain Point / 痛点 | Impact / 影响 | Solution / 本Skill解决方案 | 可量化指标 | 常见成因 | 验收方式 |
|------------------|-------------|------------------------|-----------|---------|---------|
| **重复问题多** | 人工客服效率低 | 智能FAQ自动解答 | 自助解决率 | 答案入口深、表述不一致 | 抽样人工复检准确率 |
| **响应慢** | 客户等待时间长 | 秒级AI响应 | 首响时长 P95 | 高峰期并发不足 | 峰值时段首响达标率 |
| **服务时间受限** | 非工作时间无法服务 | 24小时在线 | 夜间会话占比 | 夜间仅留留言入口 | 夜间会话解决率 |
| **情绪化投诉** | 处理不当升级 | 标准投诉处理SOP | 升级率、投诉率 | 首接未安抚、时限未兑现 | 投诉工单同比与环比 |
| **合规风险** | 服务话术不合规 | 实时合规检查 | 违规话术命中数 | 话术库未同步新规 | 话

_meta.json

{
  "ownerId": "kn74e704j3ygjcygnpf02rdvd185js13",
  "slug": "security-intelligent-cs",
  "version": "3.0.4",
  "publishedAt": 1790573992097
}

skill-card.md

## Description:

Provides banking and securities customer-service teams in China with FAQ templates, complaint-handling scripts, intent-routing guidance, and compliance checks.

This skill is ready for commercial/non-commercial use.

## Publisher:

[gechengling](https://clawhub.ai/user/gechengling)

### License/Terms of Use:

MIT-0

## Use Case:

Banking and securities customer-service staff, supervisors, and configuration teams use this skill to draft FAQs and service scripts, route requests, and plan complaint escalation. It offers guidance and templates, not live account access or customer transactions.

### Deployment Geography for Use:

China

## Known Risks and Mitigations:

Risk: Example scripts or code may be mistaken for approved customer-service procedures or live account actions.

Mitigation: Treat examples as templates; obtain institutional legal, compliance, and technical review before configuring or running them in a customer-service system.

Risk: Customer account or identity information could be disclosed through service conversations.

Mitigation: Use approved identity checks and data-minimization procedures; never solicit passwords or verification codes, and mask account and identity numbers.

Risk: Inaccurate financial guidance or delayed escalation could harm customers.

Mitigation: Confirm institution-specific rules and current requirements, avoid investment or outcome guarantees, and route urgent account-security issues to official human support.

## Reference(s):

- [ClawHub skill release](https://clawhub.ai/gechengling/skills/security-intelligent-cs)

## Skill Output:

**Output Type(s):** [Text, Markdown, Code, Guidance]

**Output Format:** [Markdown prose, tables, example scripts, and Python reference code]

**Output Parameters:** [1D]

**Other Properties Related to Output:** [Templates and examples require institutional review before use; no live account operations.]

## Skill Version(s):

3.0.4 (source: server-resolved release and skill frontmatter)

## Ethical Considerations:

Users should evaluate whether this skill is appropriate for their environment, review any generated or modified files before relying on them, and apply their organization's safety, security, and compliance requirements before deployment.

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