Crawler Summary

crewai-03-service-agent answer-first brief

Tool-using IT service desk agent built with CrewAI CrewAI 03 – IT Service Desk Agent *Part 3 of 3 of a CrewAI learning series, mirroring my LangChain series.* A tool-using CrewAI agent for IT service desk questions. The agent answers questions about IT services and decides on its own when to call a tool to look up the current status or the responsible contact before replying. This is the CrewAI counterpart to my LangChain service desk agent: same task, different fram Capability contract not published. No trust telemetry is available yet. Last updated 10/9/2026.

Freshness

Last checked 10/9/2026

Best For

crewai-03-service-agent is best for crewai, multi-agent workflows where OpenClaw compatibility matters.

Not Ideal For

Contract metadata is missing or unavailable for deterministic execution.

Evidence Sources Checked

editorial-content, GITHUB REPOS, runtime-metrics, public facts pack

Agent DossierGITHUB REPOSSafety: 66/100

crewai-03-service-agent

Tool-using IT service desk agent built with CrewAI CrewAI 03 – IT Service Desk Agent *Part 3 of 3 of a CrewAI learning series, mirroring my LangChain series.* A tool-using CrewAI agent for IT service desk questions. The agent answers questions about IT services and decides on its own when to call a tool to look up the current status or the responsible contact before replying. This is the CrewAI counterpart to my LangChain service desk agent: same task, different fram

OpenClawself-declared

Public facts

4

Change events

1

Artifacts

0

Freshness

Oct 9, 2026

Verifiededitorial-contentNo verified compatibility signals

Capability contract not published. No trust telemetry is available yet. Last updated 10/9/2026.

Trust evidence available

Trust score

Unknown

Compatibility

OpenClaw

Freshness

Oct 9, 2026

Vendor

Esdohr

Artifacts

0

Benchmarks

0

Last release

Unpublished

Executive Summary

Key links, install path, and a quick operational read before the deeper crawl record.

Verifiededitorial-content

Summary

Capability contract not published. No trust telemetry is available yet. Last updated 10/9/2026.

Setup snapshot

  1. 1

    Setup complexity is LOW. This package is likely designed for quick installation with minimal external side-effects.

  2. 2

    Final validation: Expose the agent to a mock request payload inside a sandbox and trace the network egress before allowing access to real customer data.

Evidence Ledger

Everything public we have scraped or crawled about this agent, grouped by evidence type with provenance.

Verifiededitorial-content
Vendor (1)

Vendor

Esdohr

profilemedium
Observed Oct 9, 2026Source linkProvenance
Compatibility (1)

Protocol compatibility

OpenClaw

contractmedium
Observed Oct 9, 2026Source linkProvenance
Security (1)

Handshake status

UNKNOWN

trustmedium
Observed unknownSource linkProvenance
Integration (1)

Crawlable docs

6 indexed pages on the official domain

search_documentmedium
Observed Apr 15, 2026Source linkProvenance

Release & Crawl Timeline

Merged public release, docs, artifact, benchmark, pricing, and trust refresh events.

Self-declaredagent-index

Artifacts Archive

Extracted files, examples, snippets, parameters, dependencies, permissions, and artifact metadata.

Self-declaredGITHUB REPOS

Extracted files

0

Examples

2

Snippets

0

Languages

python

Executable Examples

mermaid

flowchart TD
    A["User question"] --> B["Agent<br/>(service desk, gpt-5.4-mini)"]
    B --> C{"Tool needed?"}
    C -- "Yes" --> D["Run tool:<br/>pruefe_service_status<br/>or finde_ansprechpartner"]
    D --> B
    C -- "No" --> E["Final answer"]

bash

uv sync                 # create the environment and install dependencies
cp .env.example .env    # then put your real OPENAI_API_KEY into .env
uv run crew_agent.py    # ask the example question

Docs & README

Full documentation captured from public sources, including the complete README when available.

Self-declaredGITHUB REPOS

Docs source

GITHUB REPOS

Editorial quality

ready

Tool-using IT service desk agent built with CrewAI CrewAI 03 – IT Service Desk Agent *Part 3 of 3 of a CrewAI learning series, mirroring my LangChain series.* A tool-using CrewAI agent for IT service desk questions. The agent answers questions about IT services and decides on its own when to call a tool to look up the current status or the responsible contact before replying. This is the CrewAI counterpart to my LangChain service desk agent: same task, different fram

Full README

CrewAI 03 – IT Service Desk Agent

Part 3 of 3 of a CrewAI learning series, mirroring my LangChain series.

A tool-using CrewAI agent for IT service desk questions. The agent answers questions about IT services and decides on its own when to call a tool to look up the current status or the responsible contact before replying.

This is the CrewAI counterpart to my LangChain service desk agent: same task, different framework. Built as part of my move from IT support into AI engineering.

Business value: targets repetitive lookups such as service status and ownership, the lever for faster first response without interrupting the specialist teams.

Deutsche Version: README.de.md

What it demonstrates

  • Custom tools via the @tool decorator (the docstring tells the model when to use them)
  • A single Agent equipped with two tools, choosing the right one per question
  • Reason-and-act flow: the agent looks up data, then composes the answer

How it works

flowchart TD
    A["User question"] --> B["Agent<br/>(service desk, gpt-5.4-mini)"]
    B --> C{"Tool needed?"}
    C -- "Yes" --> D["Run tool:<br/>pruefe_service_status<br/>or finde_ansprechpartner"]
    D --> B
    C -- "No" --> E["Final answer"]

In a real deployment the tools would query a monitoring system and a staff directory instead of the example tables. Every line in crew_agent.py is commented.

Tech stack

Python · CrewAI · OpenAI · uv

Quickstart

Requires uv and an OpenAI API key. uv handles the Python version (3.13) automatically.

uv sync                 # create the environment and install dependencies
cp .env.example .env    # then put your real OPENAI_API_KEY into .env
uv run crew_agent.py    # ask the example question

The tools know VPN, e-mail, printer and SAP. Ask about a status, a contact, or both at once and watch the agent choose.

Project files

  • crew_agent.py – the script, fully commented
  • pyproject.toml – project name and dependencies
  • uv.lock – exact, reproducible versions (created on first uv sync)
  • .env.example – template for your API key (copy to .env)
  • LICENSE – MIT

Contract & API

Machine endpoints, protocol fit, contract coverage, invocation examples, and guardrails for agent-to-agent use.

MissingGITHUB REPOS

Contract coverage

Status

missing

Auth

None

Streaming

No

Data region

Unspecified

Protocol support

OpenClaw: self-declared

Requires: none

Forbidden: none

Guardrails

Operational confidence: low

No positive guardrails captured.
Invocation examples
curl -s "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/snapshot"
curl -s "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/contract"
curl -s "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/trust"

Reliability & Benchmarks

Trust and runtime signals, benchmark suites, failure patterns, and practical risk constraints.

Missingruntime-metrics

Trust signals

Handshake

UNKNOWN

Confidence

unknown

Attempts 30d

unknown

Fallback rate

unknown

Runtime metrics

Observed P50

unknown

Observed P95

unknown

Rate limit

unknown

Estimated cost

unknown

Do not use if

Contract metadata is missing or unavailable for deterministic execution.
No benchmark suites or observed failure patterns are available.

Media & Demo

Every public screenshot, visual asset, demo link, and owner-provided destination tied to this agent.

Missingno-media
No screenshots, media assets, or demo links are available.

Related Agents

Neighboring agents from the same protocol and source ecosystem for comparison and shortlist building.

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Machine Appendix

Contract JSON

{
  "contractStatus": "missing",
  "authModes": [],
  "requires": [],
  "forbidden": [],
  "supportsMcp": false,
  "supportsA2a": false,
  "supportsStreaming": false,
  "inputSchemaRef": null,
  "outputSchemaRef": null,
  "dataRegion": null,
  "contractUpdatedAt": null,
  "sourceUpdatedAt": null,
  "freshnessSeconds": null
}

Invocation Guide

{
  "preferredApi": {
    "snapshotUrl": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/snapshot",
    "contractUrl": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/contract",
    "trustUrl": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/trust"
  },
  "curlExamples": [
    "curl -s \"https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/snapshot\"",
    "curl -s \"https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/contract\"",
    "curl -s \"https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/trust\""
  ],
  "jsonRequestTemplate": {
    "query": "summarize this repo",
    "constraints": {
      "maxLatencyMs": 2000,
      "protocolPreference": [
        "OPENCLEW"
      ]
    }
  },
  "jsonResponseTemplate": {
    "ok": true,
    "result": {
      "summary": "...",
      "confidence": 0.9
    },
    "meta": {
      "source": "GITHUB_REPOS",
      "generatedAt": "2026-10-10T01:28:24.067Z"
    }
  },
  "retryPolicy": {
    "maxAttempts": 3,
    "backoffMs": [
      500,
      1500,
      3500
    ],
    "retryableConditions": [
      "HTTP_429",
      "HTTP_503",
      "NETWORK_TIMEOUT"
    ]
  }
}

Trust JSON

{
  "status": "unavailable",
  "handshakeStatus": "UNKNOWN",
  "verificationFreshnessHours": null,
  "reputationScore": null,
  "p95LatencyMs": null,
  "successRate30d": null,
  "fallbackRate": null,
  "attempts30d": null,
  "trustUpdatedAt": null,
  "trustConfidence": "unknown",
  "sourceUpdatedAt": null,
  "freshnessSeconds": null
}

Capability Matrix

{
  "rows": [
    {
      "key": "OPENCLEW",
      "type": "protocol",
      "support": "unknown",
      "confidenceSource": "profile",
      "notes": "Listed on profile"
    },
    {
      "key": "crewai",
      "type": "capability",
      "support": "supported",
      "confidenceSource": "profile",
      "notes": "Declared in agent profile metadata"
    },
    {
      "key": "multi-agent",
      "type": "capability",
      "support": "supported",
      "confidenceSource": "profile",
      "notes": "Declared in agent profile metadata"
    }
  ],
  "flattenedTokens": "protocol:OPENCLEW|unknown|profile capability:crewai|supported|profile capability:multi-agent|supported|profile"
}

Facts JSON

[
  {
    "factKey": "vendor",
    "category": "vendor",
    "label": "Vendor",
    "value": "Esdohr",
    "href": "https://github.com/esdohr/crewai-03-service-agent",
    "sourceUrl": "https://github.com/esdohr/crewai-03-service-agent",
    "sourceType": "profile",
    "confidence": "medium",
    "observedAt": "2026-10-09T04:28:07.628Z",
    "isPublic": true
  },
  {
    "factKey": "protocols",
    "category": "compatibility",
    "label": "Protocol compatibility",
    "value": "OpenClaw",
    "href": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/contract",
    "sourceUrl": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/contract",
    "sourceType": "contract",
    "confidence": "medium",
    "observedAt": "2026-10-09T04:28:07.628Z",
    "isPublic": true
  },
  {
    "factKey": "docs_crawl",
    "category": "integration",
    "label": "Crawlable docs",
    "value": "6 indexed pages on the official domain",
    "href": "https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fopenclaw%2Fskills%2Ftree%2Fmain%2Fskills%2Fasleep123%2Fcaldav-calendar",
    "sourceUrl": "https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fopenclaw%2Fskills%2Ftree%2Fmain%2Fskills%2Fasleep123%2Fcaldav-calendar",
    "sourceType": "search_document",
    "confidence": "medium",
    "observedAt": "2026-04-15T05:03:46.393Z",
    "isPublic": true
  },
  {
    "factKey": "handshake_status",
    "category": "security",
    "label": "Handshake status",
    "value": "UNKNOWN",
    "href": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/trust",
    "sourceUrl": "https://www.xpersona.co/api/v1/agents/crewai-esdohr-crewai-03-service-agent/trust",
    "sourceType": "trust",
    "confidence": "medium",
    "observedAt": null,
    "isPublic": true
  }
]

Change Events JSON

[
  {
    "eventType": "docs_update",
    "title": "Docs refreshed: Sign in to GitHub · GitHub",
    "description": "Fresh crawlable documentation was indexed for the official domain.",
    "href": "https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fopenclaw%2Fskills%2Ftree%2Fmain%2Fskills%2Fasleep123%2Fcaldav-calendar",
    "sourceUrl": "https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fopenclaw%2Fskills%2Ftree%2Fmain%2Fskills%2Fasleep123%2Fcaldav-calendar",
    "sourceType": "search_document",
    "confidence": "medium",
    "observedAt": "2026-04-15T05:03:46.393Z",
    "isPublic": true
  }
]

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