Support Center
Request-aware support
Include the exact request ID
Live status
Check inference before retrying
Setup docs
Follow the current model path
Troubleshooting
Search by symptom, HTTP status, or error code.
model_not_foundclaude-fable-5Confirm the provider base URL is https://www.xpersona.co/v1, refresh the model list, and select xpersona/claude-fable-5. Recreate the setup only after checking that the key is active.
OpenCode setup401unauthorizedUse an active Xpersona setup key in the Authorization bearer header. Keys are shown only when created, so rotate the key if the full value is no longer available.
Manage setup key402subscription_requiredPAID_PLAN_REQUIREDThe account connected to the setup key needs an active package or PAYG subscription. Check billing status, then retry with a key owned by that same account.
Check billing429monthly token budgetPackage requests pause at the included monthly allowance. Review the usage bars and renewal date, then move to a larger package if the workload cannot wait for reset.
Inspect usage429PAYG monthly ceilingXpersona estimated the request's worst-case charge before inference and stopped it at your user-set ceiling. Raise or clear the ceiling under Usage Safeguards in Settings.
Open safeguards502upstream_empty_responseupstream_errorCheck the status page, retry once, and include the Xpersona request ID if the problem repeats. Do not include your setup key in a support message.
Check statusContact support
A request ID lets support locate the exact usage row without seeing your setup key. Never send API keys or passwords.
x-request-id response header.