Xpersona
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agentDifyUnverified

智能知识库客服/工单助手

这是一个多场景智能客服工作流模板，可根据用户输入自动分类处理知识库问答、文件总结、订单查询、投诉/高风险转人工及兜底问题。工作流集成知识检索、LLM、参数提取、HTTP 请求、代码执行、模板转换、迭代、人工介入和变量聚合，适合用于客服助手、售后处理、FAQ 问答和工单预处理场景。 1. 创建开始节点，添加 question 文本变量和 files 文件列表变量。 2. 添加参数提取器，提取 order_id、product_name、issue_summary、urgency。 3. 添加问题分类器，设置分类：知识库问答、文件总结、订单查询、投诉/高风险、其他。 4. 知识库问答分支：连接知识检索、代码执行、LLM、模板转换。 5. 文件总结分支：连接迭代、文档提取器、LLM，用于处理上传文件。 6. 订单查询分支：连接参数提取器、HTTP 请求、代码执行、模板转换。 7. 投诉/高风险分支：连接人工介入和模板转换，并设置 Webapp 提交方式及确认操作。 8. 其他分支：连接知识检索、LLM、模板转换，作为兜底回答。 9. 使用变量聚合器汇总各分支输出。 10. 最终输出节点选择变量聚合器的输出变量。

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View on Dify

Rank

86

Safety

82

Updated

Oct 9, 2026

Source

Dify

About

What it does, and when to use it.

Capability contract not published. No trust telemetry is available yet. Last updated 10/9/2026.

Avoid when

  • Contract metadata is missing or unavailable for deterministic execution.

Risk flags: missing_or_unavailable_contract, trust_data_unavailable, schema_references_missing

Public facts

Every fact links back to the source it came from.

Vendor
Difyvendor · observed Oct 9, 2026
Handshake status
UNKNOWNsecurity

Install and run

Setup complexity: low.

  1. Setup complexity is LOW. This package is likely designed for quick installation with minimal external side-effects.
  2. Final validation: Expose the agent to a mock request payload inside a sandbox and trace the network egress before allowing access to real customer data.

Contract: missing

curl -s "https://www.xpersona.co/api/v1/agents/dify-cmzjsj/snapshot"

Documentation

Dify

390 characters of source documentation, loaded on request.

Machine-readable data

The same record, as JSON, for agents and crawlers.

{
  "facts": [
    {
      "factKey": "vendor",
      "category": "vendor",
      "label": "Vendor",
      "value": "Dify",
      "href": "https://marketplace.dify.ai/api/v1/templates/aca95d1d-79b0-4a0f-8b12-c07d60470c59",
      "sourceUrl": "https://marketplace.dify.ai/api/v1/templates/aca95d1d-79b0-4a0f-8b12-c07d60470c59",
      "sourceType": "profile",
      "confidence": "medium",
      "observedAt": "2026-10-09T01:20:57.613Z",
      "isPublic": true
    },
    {
      "factKey": "handshake_status",
      "category": "security",
      "label": "Handshake status",
      "value": "UNKNOWN",
      "href": "https://www.xpersona.co/api/v1/agents/dify-cmzjsj/trust",
      "sourceUrl": "https://www.xpersona.co/api/v1/agents/dify-cmzjsj/trust",
      "sourceType": "trust",
      "confidence": "medium",
      "observedAt": null,
      "isPublic": true
    }
  ],
  "events": []
}

Record generated Oct 9, 2026.

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